Business Support Clerk

Michael Page (UK); Bordon; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a motivated individual for a dynamic role in service delivery. This position offers an immediate start and the opportunity to work in a fast-paced environment, supporting both public and private sector clients. The ideal candidate will possess strong IT skills and excellent communication abilities, ensuring effective collaboration with various stakeholders. With a focus on delivering social value, this role includes responsibilities like managing contracts, updating databases, and providing management information. Join a team that values quality service and offers the possibility of contract extension or permanent placement.

Benefits

Competitive Hourly Rate

Immediate Start

Possibility to Extend or Go Permanent

Dynamic Work Environment

Access to Company Benefits

Qualifications

• Experience in service delivery or contact center roles.
• Strong IT skills and high-level communication abilities.

Responsibilities

• Support managers and supervisors in operational dealings.
• Update databases and accurately record job-related information.
• Assist in preparing for client meetings and ensure service quality.

Skills

Service Delivery Experience

Strong IT Skills

High Level of Communication Skills

Attention to Detail

Ability to Work Under Pressure

Tools

SAFE

Masternaut

Job description

• Immediate Start
• Competitive hourly rate

About Our Client

My client works across both the public and private sectors in the UK, with a focus on delivering social value and meeting government procurement priorities.

Job Description

Main Duties

• This position will be contracted to work Monday to Friday during the months of May to September and Monday to Sunday during October to April. The period between Oct - Apr will involve 8 hour shift work across a 24 hour period to ensure we support the winter service arm of our business.
• To work closely with the client and Operations teams to support managers and supervisors in their dealings with the rest of the business, specialist services etc.
• To liaise with the clients around contracts/quotes/service delivery and queries.
• To represent the Operations and Key Accounts teams in relation to admin and other issues as necessary.
• Update internal and external databases and accurately record all job related information on the appropriate IT systems (SAFE/Masternaut etc).
• Assist with visits in the SAFE system and ensure accuracy in their input and closure.
• Create and manage contract reports and supporting contract documentation.
• To provide management information and reporting data.
• Assist in the preparation for client meetings.
• Deal with communications in a professional and prompt manner.
• Ensure full audit trails are maintained and evidenced where required.
• To ensure and improve quality of service through close working with operational colleagues.
• Follow Group and company policies and procedures, at all times.

You may be required to work weekends and over holiday periods due to the seasonality of the role (these will be done on a rota basis).

The Successful Applicant

Ideal Candidate:

• The ideal candidate should have experience working within a service delivery or contact centre, possess strong IT skills, and demonstrate a high level of communication skills with the ability to provide detailed information and advice in a clear and positive manner.
• They should have the ability to interact and communicate as appropriate with their audience, which will encompass colleagues, technicians, contract and performance managers, and third-party suppliers.
• The candidate should be able to work effectively under pressure within a busy and diverse environment, show a keen eye for detail and ensure data input accuracy, adhere to process and compliance requirements, work well as part of a team.
• They should be a self-starter and motivated person, with the ability to invest time in this role to aid its evolution.

What's on Offer

On offer:

• Competitive Hourly rate
• Immediate start
• Possibility to extend or go permanent
• Dynamic work environment
• Access to company benefits

If you are interested in this role and believe you have the skills and experience required, please submit your application!