Business Support Associate

JR United Kingdom; London; Hybrid; GBP 30,000 - 50,000; Full time

Job description

Reporting to: SVP Operations & Development

Business Support Associate

Location: London (Hybrid)

About Immersive Gamebox

Immersive Gamebox (IGB) is a fast-scaling location-based entertainment company that brings immersive, multiplayer gaming experiences to global audiences. We operate 30+ venues across the UK, US, and internationally, partnering with major studios like Netflix, Sony, and Paramount to create world-class interactive content.

The Role

We seek a highly organized, self-starting Business Support Manager to oversee critical administrative and routine tasks, ensuring smooth office and business operations while managing diaries and travel planning. This role offers exposure to a fast-paced, international environment, working across teams, supporting senior leadership, and directly assisting the CEO. The ideal candidate will balance routine responsibilities with initiative and efficiency to drive improvements, add value, and exceed expectations.

What You’ll Be Doing

Office Management

• Oversee day-to-day operations of the office to ensure a well-organized and efficient working environment.
• Manage office supplies, equipment, and facilities, liaising with vendors and service providers as needed.
• Coordinate office logistics, including meeting room bookings, event planning, and visitor management.
• Implement and maintain office systems, processes, and procedures to enhance productivity.
• Ensure compliance with health and safety regulations and act as the main point of contact for office-related matters.

Executive Assistance

• Provide high-level administrative support to the CEO, including managing schedules, appointments, and travel arrangements.
• Coordinate and plan key meetings and company events, including internal communications.
• Handle confidential information with discretion and professionalism.

Business Administration

• Manage and oversee a varied number of administrative processes to support business operations.
• Assist in budgeting, expense tracking, and financial reporting where required.
• Coordinate cross-functional projects and support different teams and finance to provide administrative, procurement, and supplier-related tasks.
• Maintain accurate records, databases, and filing systems to support business continuity.
• Plan and complete required business and commercial administrative processes relating to the business as a whole, operation in venues procurement.
• Work with multiple platforms and external bodies, leveraging their expertise to ensure tasks are completed on time, budget, and to remain compliant.
• Support HR and contract administration.

Policies and Procedures

• Develop, implement, and maintain company policies and procedures to ensure best practices.
• Regularly review and update policies to align with business needs and regulatory requirements.

Who You Are

• We are looking for a smart, highly organized, and detail-oriented individual that is able to operate at pace.
• A proactive self-starter, who takes initiative and ownership of tasks and projects, working independently anticipating needs without constant supervision.
• Strong multitasking and time management skills, ability to prioritize tasks effectively to meet deadlines and comfortable handling a wide variety of responsibilities and tasks.
• Excellent communication & interpersonal skills, professional and clear in verbal and written communication.
• Naturally tenacious with a problem-solving and improvement mindset, able to identify inefficiencies and suggest better ways of working.
• Operates with discretion and professionalism, capable of handling confidential information with sensitivity. Trustworthy, particularly when supporting the CEO and senior leadership.
• Business and commercial acumen, understanding of budgets, comfortable working with multiple platforms and external stakeholders.
• Adaptability and able to work in a fast-paced environment, thrives in a dynamic setting, capable of balancing routine tasks with urgent, high-impact responsibilities.

Why Join Us?

• Unparalleled exposure to how a scaling business is run, expanding internationally, providing with a desire to affect how efficiently we can get there.
• Critical support role with ensuring efficiency and compliance.
• Fast-paced, entrepreneurial culture where we have experience of people progressing to expanded and new roles across the business.

Next Steps

If you’re excited by the opportunity to work in a fast-scaling international business, with a high-energy team, we’d love to hear from you!

Apply now by sending your CV and a few sentences on why you’d be a great fit.