Business Support Associate

UNAVAILABLE; Bracknell; On-site; GBP 24,000 - 34,000; Full time

Job summary

Allegis Group is seeking a Business Support Associate to deliver high-level customer service to contractors, sales partners and internal teams. You will be the primary contact for contractor queries, manage changes and document data in Allegis systems and Salesforce.

In this role you will support data accuracy, collaborate with Time & Expense teams, and build strong partnerships across departments to support business goals. Strong communication and organisational skills are essential.

Qualifications

• Natural team player with a focus on delivering high quality service.
• Customer-focused, helpful and supportive in all interactions.
• Ability to communicate clearly and build relationships locally and remotely.
• Acts with confidence, integrity and resilience under pressure.
• Experience in office/administrative environments and data handling.

Responsibilities

• Delivers a high level of customer service to internal and external customers.
• Acts as sole point of contact for contractor queries within the Field Support Group.
• Performs data entry and validates data integrity in Allegis systems.
• Maintains contractor records in Allegis systems and Salesforce.
• Supports Time & Expense associates with adjustments and stakeholder liaison.
• Builds strong relationships with Sales partners and other departments.
• Collaborates with Time & Expense Associates to resolve queries and provides ad-hoc reporting.

Skills

Customer service

Team player

Communication

Prioritisation

Problem solving

Stakeholder management

Attention to detail

Microsoft Office

Salesforce

Time management

Tools

Salesforce

Microsoft Office

Oracle packages

Job description

Overview

Company Overview

Allegis Group is a multi-branded specialist in providing tailored staffing solutions to market leading clients. As the largest privately-owned staffing company globally, we consistently outperform our competitors and continuously deliver on our promises.

With staffing at the core of what we know best, we understand how important people are to any business, therefore at Allegis Group we invest in the training and development of our people, offering continuous opportunity to those who earn the right.

Our goal is to become the staffing and services company others aspire to be.

Role Outline

Business Support Associates (BSA) provide the highest level of customer service to our contractors, Sales partners and internal teams. They are the contractor’s sole point of contact once onsite, managing any queries, mid contract changes, extensions and offboarding, whilst adhering to operational compliance.They remain in regular contact with their stakeholders, working in partnership to achieve the strategic goals of the business. The BSA reports directly to the BSM.

Qualifications

Skills/Behaviours

• Natural team player
• Customer focused, helpful and willing to support at all times
• Understanding of the principle for providing excellent customer service
• Acts with self-confidence, decisiveness and integrity at all times
• Resilient and composed
• Leads self and others, able to inspire
• Builds a network of professional partnerships by seeking out and strengthening relationships both internally and externally
• Ability to work under pressure, manage high workloads whilst maintaining ability to organise and prioritise
• Excellent attention to detail and accuracy skills
• Previous working knowledge of Microsoft and Oracle packages
• Previous experience of working within an office or administration
• Good communication skills – must be able to build both local and remote working relationships

Responsibilities

Core Responsibilities

• Delivers a high level of customer service to both internal and external customers
• Acts as sole point of contact, within the Field Support Group, for all contractor queries and proactively seeks solutions, escalating where appropriate
• Responsible for data entry, validation of data and integrity for all information entered into Allegis Internal systems
• Responsible for the updating and maintenance of contractor records on Allegis Internal systems & Salesforce
• Supports/partners with Time & Expense Associate with the Adjustment process, contacting external stakeholders where required
• Develops strong relationships with Sales partners and peers in other departments to support the strategic aims of the business
• Work in partnership with Time & Expense Associates to resolve internal business queries
• Support the Time and Expense Associate and Sales Partners with ad-hoc reporting, as required
• Understands and applies legislation effecting the business and contractors, managing change in line with legislation
• Understands right to work requirements and restrictions, applying working knowledge applicable contractors
• Advises consultants and contractors on policies, compliance, and any other information that affects the business and/or the individual
• Complete ad hoc projects and duties as requested by manager