Business Support Assistant (QDPA)

UK Power Networks; Bury St Edmunds; On-site; GBP 36,000; Full time

Job summary

A leading utility company in the UK seeks a Business Support Assistant to enhance customer service and technical support. You'll manage applications and ensure compliance with regulations while producing performance reports. This role blends administration with customer management, requiring strong IT skills and an appreciation for health and safety. The position offers a competitive salary, a bonus, and numerous benefits, making it a fantastic opportunity to make a difference in the energy sector.

Benefits

25 days' annual leave plus bank holidays

Private medical cover

Exceptional pension scheme

Tax-efficient and lifestyle benefits

Qualifications

• Experience in customer management and administration.
• Understanding of electrical connections processes advantageous.
• Technical awareness related to utilities preferred.

Responsibilities

• Manage customer applications and support information requests.
• Ensure compliance in the Connections Quotes process.
• Produce performance reports and maintain project records.
• Coordinate supplier requests and manage energisation status.
• Deliver outstanding customer service to diverse clientele.

Skills

Customer service passion

Strong IT skills

Health and safety awareness

Regulatory compliance knowledge

Solution-focused approach

Tools

SAP

Job description

As a permanent member of our team, you will report to the Quotation & Delivery Planning Team Leader, playing a central role in guiding customers through their journey from initial enquiry to final energisation of new or altered electricity connections. Your role will see you managing customer applications, supporting Designers with information requests, and handling technical queries. You will ensure regulatory compliance throughout the Connections Quotes process, maintain comprehensive project records via SAP and other IT systems, and produce insightful performance reports for both team and company use. Your expertise will extend to sourcing utility plans, issuing quotations, managing the delivery and disconnection processes, and validating contractor claims. In addition, you'll be responsible for creating and maintaining meter point administration numbers, coordinating supplier requests, managing energisation status changes, and providing collaborative support for specialist metering activities-always ensuring the highest level of service for a diverse range of customers, from first-time applicants to major developers.

We welcome applicants with a passion for customer service, strong IT skills, and an appreciation of health, safety, and regulatory frameworks relevant to the electricity industry. Experience with the Connections business or technical awareness would be advantageous, but most important is a positive, solution-focused approach and the ability to work closely with a variety of partners.

If you're ready to represent UK Power Networks as an ambassador, collaborating at all levels and supporting customers and colleagues with professionalism and care, we want to hear from you. Apply by 05/01/2026 and take the first step towards a rewarding and influential career where your contributions support essential services across the region. We are proud to be an equal opportunity employer and are committed to fostering a diverse and inclusive workplace.

Are you ready to be the crucial link in delivering outstanding customer service and technical support within one of the UK's leading utilities businesses? UK Power Networks is seeking a Business Support Assistant (QDPA) to join our Connections Projects team, based at our Bury St Edmunds office. If you're looking to make a real impact in a role that blends administration, customer management, and technical support, this is the opportunity for you.

Working at UK Power Networks means you can look forward to a competitive salary of £35,158 plus a 3% bonus and a range of valuable benefits, including 25 days' annual leave (plus bank holidays), private medical cover, reservist leave, an exceptional pension scheme, and a variety of tax-efficient and lifestyle benefits.