Business Support Assistant Manager – Brand, Marketing & Corporate Affairs

Nationwide Building Society; Swindon; Hybrid; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a Business Support Assistant Manager to enhance the efficiency of their leadership team. This pivotal role involves high-level administrative support, facilitating communication, and ensuring smooth operations within the Brand, Marketing & Corporate Affairs team. The ideal candidate will thrive in a hybrid working environment, balancing office presence with home working. You'll play a crucial role in organizing meetings, preparing documents, and fostering a positive team culture. Join a forward-thinking organization that values collaboration and offers a variety of employee benefits, including a generous pension scheme and opportunities for professional development.

Benefits

Personal Pension Scheme

Paid Volunteering Days

Life Assurance

Salary Sacrifice Benefits

Health and Wellness Access

Performance Related Bonus

Training Opportunities

25 Days Holiday

Qualifications

• Experience in administrative or executive assistant roles is essential.
• Strong organizational skills with attention to detail are required.

Responsibilities

• Support senior management with updates and team planning.
• Coordinate meetings and prepare necessary documents.

Skills

Administrative Support

Communication Skills

Organizational Skills

Microsoft Office Suite

Problem-Solving

Interpersonal Skills

Discretion

Project Management

Education

Bachelor's Degree

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Project Management Tools

Job description

The Business Support Assistant Manager provides high-level administrative support to the leadership team, helping to streamline processes and facilitate efficient operations. This role is vital for supporting the overall success of Brand, Marketing & Corporate Affairs, across project delivery, managing schedules, and assisting with the preparation and coordination of team initiatives.

This role plays a key role in maintaining organisation within the team and supporting team culture through proactive communication, organisation, and initiative.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our London or Swindon office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

• Supporting Senior Management: Develop the Brand, Marketing & Corporate Affairs overall team plan that enables us to plan ahead, coordinate and ensure we work effectively with our wider team. Support in the preparation of high quality and timely updates for senior management, including ExCo papers, updates to the Chief Customer Officer and broader strategic updates.
• Team Meeting Coordination: Organise and coordinate internal and external meetings, including preparing agendas, taking notes, and ensuring follow-up on action items. Run the agenda and actions for leadership meetings and monthly ‘All Hands huddle’ for wider team.
• Document Preparation: Prepare, proofread, and format documents, presentations, and reports as required, ensuring accuracy and attention to detail.
• Event and Workshop Planning: Assist with the planning and execution of team events, workshops, and off-site meetings, managing logistics and ensuring all necessary resources are in place.
• Communication Liaison: Act as a point of contact for the team, handling incoming requests and inquiries, and proactively communicating updates and information.
• Office Management Support: Help maintain a well-organised team, across a range of executive support tasks.
• Team Culture: Actively support and contribute to a positive team culture, fostering collaboration and open communication within the group.
• Team effectiveness: Work with partners across Customer, Brand & Engagement to share best practice and continue to review team effectiveness practices.

About you

• Experience: Previous experience in an administrative, executive assistant, or team support role.
• Communication Skills: Excellent verbal and written communication skills with a strong ability to collaborate effectively.
• Organisation: Strong organizational skills with a keen eye for detail; able to prioritize multiple tasks and meet deadlines.
• Tech Savvy: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); experience with project management tools is a plus.
• Problem-Solving: Ability to troubleshoot issues independently and present solutions proactively.
• Interpersonal Skills: Strong interpersonal skills and a customer-first attitude, with a willingness to assist and support others.
• Discretion: High level of professionalism and discretion with sensitive and confidential information.
• Education: Bachelor's degree or equivalent experience.
• Industry Knowledge: Familiarity with brand, brand strategy, marketing, advertising and corporate affairs.
• Project Management: Experience with or knowledge of project management methodologies and tools.

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

• Say it straight: This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
• Push for better: This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
• Get it done: This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Wellhub – Access to a range of free and paid options for health and wellness.
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 25 days holiday, pro rata

What makes us different

Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank.

As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society.

When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Please note that should you be successful in securing this role the job title on our internal systems will be Marketing and Corporate Affairs Consultant