Business Support Assistant - Hertfordshire Constabulary

Cambridgeshire Constabulary; Stevenage; On-site; GBP 20,000 - 25,000; Full time

Job summary

An exciting opportunity for a Business Support Assistant at Stevenage Police Station, supporting the Camera, Tickets & Collisions Unit. This full-time role involves providing administrative support, handling enquiries, and liaising with various stakeholders to enhance service delivery. Candidates should possess strong IT skills and customer service experience, with a commitment to public service and teamwork.

Benefits

Pension scheme

Training and career development

24/7 health and wellbeing support

Discounts through the Blue Light scheme

Qualifications

• Experience with IT and office equipment.
• Flexibility to undertake various tasks.
• Positive and adaptable approach.

Responsibilities

• Handling enquiries via various communication methods.
• Providing information to the public.
• Liaising with internal and external organizations.

Skills

Effective communication skills

Attention to detail

Excellent customer service skills

Education

Experience in administrative roles

Tools

IT skills (word processing, spreadsheets, databases)

Job description

Business Support Assistant - Hertfordshire Constabulary

Introduction: An exciting opportunity has arisen to join our Camera, Tickets & Collisions Unit as a Business Support Assistant (BSA) at Stevenage Police Station.

About CTC (Cameras, Ticket & Collisions): CTC manages speed enforcement on roads across Bedfordshire, Cambridgeshire, and Hertfordshire. Responsibilities include processing tickets for various offences, administering traffic collision reports, prosecuting traffic offences, and assisting the public with enquiries and insurance claims. The unit aims to improve road safety by working with the Road Policing Unit and partners to change road user behavior.

The Role: To provide administrative support to ensure efficient service delivery and contribute to Hertfordshire Constabulary's mission and values.

Key Responsibilities:

• Handling a range of enquiries via written communication, in person, by phone, or webchat.
• Providing information to the public.
• Liaising with internal and external organizations and suppliers.
• Operating computer systems effectively.
• Providing broad administrative support, with flexibility to undertake various tasks as needed.

This role may also support the wider CTC team with additional administrative duties.

Experience & Qualifications: Effective communication skills, attention to detail, and a positive, flexible approach are essential. Candidates should have:

• Experience with IT, including word processing, spreadsheets, and databases.
• Experience in administrative roles.
• Experience operating office equipment.
• Excellent customer service skills.

Hours of Work: Full-time, 37 hours/week, Monday to Thursday 08:00–16:00, Friday 08:00–15:30. Occasional travel within the Tri-Force area may be required, and a valid UK driving license is advantageous. Travel and additional hours are negotiable and reimbursed according to Force policy. The position is based at Stevenage Police Station (no parking facilities).

Benefits: Competitive salary plus benefits including a pension scheme, training and career development, 24/7 health and wellbeing support, and discounts through the Blue Light scheme.

Application Details: Submit an expression of interest (max 500 words) covering the minimum entry requirements. Applicants must undergo vetting, including financial checks. Internal applicants must have completed probation. The role is open to redeployees and prioritizes them during recruitment. We are committed to inclusive employment and provide workplace adjustments for disabled applicants.

Further Information: Contact [e-mail] for more details.