Business Support Assistant - Hawick Contact Centre - SBO10442

Scottish Borders Council; Hawick; On-site; GBP 25,000 - 26,000; Full time

Job summary

Scottish Borders Council is seeking a temporary administrative assistant to support residents with enquiries and applications, delivering a friendly, efficient service in a busy team environment. The role combines telephone and email contact with essential administrative duties.

Hours are 35 per week, with a temporary contract until 31 March 2028 or earlier return of the post holder. The salary ranges from £25,059.96 to £26,392.21 per annum, with an hourly rate stated for flexible or additional

Qualifications

• Minimum of 3 Standard Grades at level 1, 2, 3 (or equivalent), including English

Responsibilities

• Assist residents with enquiries, applications and access to council services; provide customer contact via phone or e-mail and perform administrative duties.

Education

3 Standard Grades at level 1, 2, 3 including English

Job description

Job Details

Grade: 4A

Hourly Rate: £13.73 - £14.46

Salary: £25059.96 - £26392.21 per annum

Hours: 35

Duration: Temporary until 31/03/2028 or earlier return of the post holder

Interviews to be held within week commencing 26/10/26

Role Purpose

If you enjoy helping customers, solving problems, and working in a busy team environment, we would love to hear from you. This varied role combines customer contact via phone or e-mail and administration, supporting residents with enquiries, applications, and access to council services.

Essential

Minimum of 3 Standard Grades at level 1, 2, 3 (or equivalent), including English

Informal Enquiries

Informal enquiries may be made to Laura McMichan at [e-mail] .

Scottish Borders Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. In particular from candidates who assess themselves as having a disability, under the Disability Confident Employer scheme this guarantees an interview to those individuals who meet the essential criteria of the post. All appointments will be made on merit.

Scottish Borders Council is committed to providing support for Armed Forces Veterans. Showing its commitment to the Armed Forces Covenant, the Council guarantees an interview to veterans who meet the essential criteria of the post. All appointments will be made on merit.

Employability Support -The Employability Service - For support on completing job applications, Scottish Borders residents can access free support from our specialist Employability Team. Please contact us via the switchboard 01835 824000 asking to be transferred to the Employability Service or email [e-mail]

You can also find more about the support we have to offer, by visiting our website for more information https://www.scotborders.gov.uk/help-finding-job/support-employment