Business Support Assistant - Customer Services

We Manage Jobs(WMJobs); Burton upon Trent; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local authority council is seeking a Business Support professional to ensure smooth operations in Children's Services. The ideal candidate will excel at communication, organizational skills, and customer service. Responsibilities include managing calls, dealing with inquiries, and undertaking financial transactions. This role offers a supportive environment aimed at work-life balance and professional growth.

Benefits

Access to rewards and benefits program

Supportive work environment

Focus on work-life balance

Qualifications

• Experience dealing with telephone calls and public interactions.
• Ability to manage financial transactions effectively.
• Experience working in a customer-focused environment.

Responsibilities

• Act as the first point of contact for telephone calls.
• Handle queries and transfer calls as needed.
• Perform meet and greet duties.

Skills

Good communication skills

Strong organisational skills

Attention to detail

Flexibility

Proficiency with IT systems

Job description

We have a fantastic opportunity to join our team in Children's Services!

Business Support is key to the success of our Children’s Services because our Business Support teams ensure that operations run smoothly, enabling frontline colleagues to deliver for children and families in the community. The behind-the-scenes work requires dedicated colleagues who take pride in their work and see a purpose in what they do.

Main Responsibilities

1. Be the first point of contact for all telephone calls into our busy office from members of the public and professionals.
2. Deal with queries, transfer calls, and signpost as necessary.
3. Undertake meet and greet duties as required.
4. Use a customer-based information system.
5. Undertake financial transactions including placing orders.

The Ideal Candidate

Working in Business Support requires teamwork, good organisational skills, and proficiency with IT systems. The candidate should also have:

• Good communication skills to interact effectively via phone, in person, and email.
• Strong organisational skills and attention to detail for data management and meeting deadlines.
• A flexible approach to work, with the ability to adapt to changing priorities.
• A passion for delivering excellent service.

If you are unsure whether your experience or skills are suitable, please contact the recruiting manager, Rosalind Sherratt (Assistant Team Leader), at: [e-mail].

Interviews will take place during the week commencing 15 September 2025.

Our Recruitment Process

We anonymise applications during shortlisting to focus on relevant information. Please ensure your application is complete, especially the supporting statement, to highlight what you will bring to the role.

About Staffordshire County Council

We are a unique county council with core values that shape our organisation. These values, developed through colleague feedback and best practices, are central to our People Strategy:

• We foster a sense of community and pride in the difference we make for Staffordshire people.
• We are ambitious and forward-looking, committed to a better future.

Benefits

We value our employees and aim to provide a supportive environment that promotes growth and work-life balance. Along with your salary, you will have access to our rewards and benefits program: Careers at Staffordshire.

Our Commitment

We are dedicated to safeguarding children and vulnerable adults, and we encourage applications from diverse backgrounds. As a Disability Confident employer, Armed Forces employer, and supporter of care leavers, we offer a guaranteed interview if your application meets the minimum criteria.