Business Support Assistant- CASS/MASH

Birmingham Children's Trust; Birmingham; Hybrid; GBP 20,000 - 30,000; Full time

Job summary

A local social services agency in Birmingham is seeking a Business Support Assistant to aid social work staff with referrals and administrative tasks. Candidates should possess excellent customer service skills, the ability to multitask, and proficiency in IT. The role is hybrid, requiring candidates to have right-to-work documents and reside within commuting distance of Birmingham.

Qualifications

• Experience of managing conflicting priorities and organizing workload.
• Ability to work under pressure and meet deadlines.
• Ability to communicate complicated information clearly.

Responsibilities

• Monitor multiple email inboxes and data entry.
• Manage referrals and allocations for social workers.
• Ensure timely sharing of critical information.

Skills

High-quality customer service delivery

Flexibility

Multitasking

Good IT skills (Excel, Teams, Outlook)

Teamwork

Ability to manage conflicting priorities

Effective communication

Ability to resolve issues

Job description

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Business Support Assistant- CASS/MASH, Birmingham

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Client:

Birmingham Children's Trust

Location:

Birmingham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

Job Views:

5

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

CASS/MASH BSS

The purpose of this BSS team is to provide support to the frontline social work staff and to action the initial referrals received into CASS to begin to record the beginning of a child’s relationship or share information received from other service providers to continue the child’s journey within BCT.

Who we support

This BSS team supports the Trust's front-door processes, taking referrals and ensuring critical information is shared in a timely way to 4 CASS teams, referral and advice officers, and ASTI duty teams.

Operating Hours

Monday to Thursday: 8:45am to 5:45pm

Friday: 8:45am to 4:45pm

Out of hours will be managed on a rota basis – standard working hours are 08:45 – 17:15.

Location

CASS/MASH BSS are based at One Avenue Road, Aston,Birmingham,B6 4DU

Key tasks

• Multiple email inbox monitoring and completion.
• Referral information checking and data entry onto Eclipse, including creation of PER and GRP ID’s
• Social worker and team allocations for referral progression.
• Sharing information received into the CASS inbox with allocated Social Workers or teams via Eclipse.
• Gaining information from Eclipse, IMPULSE, or CareFirst to confirm information received, and to share with other professionals (such as domestic abuse child case status with police).
• Completion of daily allocated tasks on a rota basis.
• Providing an outcome email for every referral received into CASS.
• Distribution of meeting outputs for strategy meetings.
• Distribution of case information to other service users, such as health, the police and education services.
• Arranging strategy meetings, including monitoring of actions and timelines.
• Identify priority tasks, so urgent safeguarding issues are progressed efficiently.
• ASTI Team Social worker/team allocations
• Standard office administration provision to the CASS/MASH service area.

We have been rated as ‘Good’ by Ofsted, following a 2023 inspection. This is a fantastic achievement for Birmingham Children's Trust, with many positive highlights focusing on areas including the quality of staff leadership, partnership working, safeguarding and corporate parenting.

This is a hybrid role based in Birmingham so you must reside within a suitable commutable distance around Birmingham and have the correct right-to-work documents to work in the UK. Sadly, we do not support those who require sponsorship.

About you:

CASS/MASH BSS is a highly productive team that constantly meet all the KPI’s and SLA’s so we require;

• You will be a ‘can-do' approachable person, who is passionate about high quality customer service delivery and performance
• Flexibility to provide continuity of service.
• Be able to manage several conflicting priorities anduse your own initiative to respond independently to difficult problems and unexpected situations providing a solution focused response
• Multitasking skills in team task requirements
• Good IT skills in Excel, Teams, Outlook
• Training and development on all the required team tasks will be provided as necessary.
• A good understanding of customer service.
• Experience of teamwork, evidencing the understanding of expectations and driving outcome focused performance.
• Experience of managing conflicting priorities, the ability to organise own workload and decide priorities.
• The ability to work under pressure, including meeting deadlines and dealing with interruptions.
• The ability to resolve internal/external issues and providing a solution focused response.
• The ability to communicate complicated or sensitive information with varied audiences in person and/or in writing.
• The ability to work flexibly as part of a team environment, providing cover when needed to ensure continuity of service provision.
• The ability to manage a process, ensuring accurate and timely outputs.
• The ability to cope with situations where there is an emotional demand arising from the work being undertaken

You are required to provide additional information that evidences your skills and abilities against each of the criteria set out in the person specification. This additional information needs to be uploaded on the application form where it states, 'Upload Supporting Information'. Only those applications with a supporting statement uploaded, as well as your CV, can be considered for shortlisting.

If this role sounds like the one for you, we'd love to hear from you.

Interviews will be held at One Avenue Road, Aston, Birmingham, B6 4DU on Tuesday 19th August and Wednesday 20th August.

For informal enquiries please email CASS/MASH Team Leader - Wendy Garner via [emailprotected]