Business Support Assistant - CAMHS

NHS National Services Scotland; Glasgow; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

NHS Pension Scheme

Cycle to Work Scheme

Study bursaries

Learning and development opportunities

Enhanced pay for public holidays

Job summary

NHS Greater Glasgow and Clyde (NHSGGC) is seeking a permanent, full-time administrative professional to provide comprehensive secretarial and secretarial support within the Specialist Children’s Services Business Support Team at Queen Elizabeth University Hospital. The role requires independent work, strong service understanding, and proactive task management.

Key duties include audio typing, minute-taking, records management, and handling referrals.

Qualifications

• Strong organisation, communication and workload management skills.
• Holds a recognised Administration qualification such as HNC in Secretarial Studies or SVQ Level 3 in Administration.
• Competent with a range of computer packages (ECDL or equivalent).

Responsibilities

• Provide comprehensive secretarial and administrative support.
• Process referrals and maintain accurate records.
• Manage telephone calls, enquiries and emails.
• Undertake audio typing and minute-taking.
• Collate and update micro-strategy data using electronic patient management systems.
• Carry out ad hoc administrative duties to support service delivery.
• Work closely with Senior Business Support Assistants and progress operational tasks.
• Prioritise workload to meet service demands.

Skills

Organisation skills

Communication skills

Workload management

Education

HNC in Secretarial Studies or Business Administration

SVQ Level 3 in Administration

ECDL/Computer packages qualification

Job description

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role:

The post forms part of the Specialist Children’s Services (SCS) Business Support Team, providing comprehensive secretarial and administrative support to the In-Reach and Specialist Children’s Services teams. The role involves working independently for much of the time, requiring a strong understanding of the services supported, while contributing to a wide range of administrative and secretarial functions.

All roles will be assessed for sponsorship eligibility in line with current Home Office requirements. NHS Greater Glasgow and Clyde (NHSGGC) can only issue a Certificate of Sponsorship (CoS) where these are met.

Duration, Location, and Working Pattern:

Permanent, full-time

Shift Pattern - 9 am- 5 pm Monday - Friday and 8 am- 4 pm Monday- Friday

Base location - Queen Elizabeth University Hospital

Key responsibilities:

• Provide comprehensive secretarial and administrative support.
• Process referrals and maintain accurate records.
• Manage telephone calls, enquiries, and emails.
• Undertake audio typing and minute-taking.
• Collate and update micro-strategy data using electronic patient management systems.
• Carry out ad hoc administrative duties to support service delivery.
• Work closely with Senior Business Support Assistants, providing updates and progressing operational tasks.
• Prioritise workload effectively to meet service demands.
• Contribute as an effective member of the wider business support team.

Knowledge, training, qualifications and/or experience required to do the job:

• Competent in the use of a range of computer packages, demonstrated through experience or qualifications such as ECDL.
• Holds a recognised Administration qualification, such as:
  • HNC in Secretarial Studies or Business Administration, or
  • SVQ Level 3 in Administration, or
  • Significant relevant equivalent practical experience.
• Good knowledge of office procedures and administrative systems.
• Previous experience in a secretarial or administrative role.
• Strong organisational, communication, and workload management skills.
• Full induction and on-site training will be provided.

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Interested?

For an informal discussion, please contact:

Kirsteen McGowan, Assistant Business Support Manager - [e-mail] - 0141 452 4535

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates

This post may close early due to the volume of responses. Please submit your application form as soon as possible.

AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

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