Business Support Assistant - Antrim

VANRATH; Northern Ireland; On-site; GBP 30,000; Full time

Job summary

A public sector recruitment agency is seeking a Business Support Assistant to join a well-known organisation in Antrim. This full-time role involves handling customer queries, providing administrative support, and maintaining service records. Candidates should have at least 5 GCSEs including Maths and English, along with a minimum of 2 years' experience in a clerical role. This position offers a salary of £29,456 plus benefits.

Benefits

Flexi time

Free parking

Excellent modern offices

Qualifications

• Minimum of 2 years' administrative or clerical experience including minute taking.
• Competent in the use of Windows and Microsoft Office applications.
• Full current driving license or access to a suitable form of transport.

Responsibilities

• Act as first point of contact for all waste-related queries.
• Provide admin support to waste teams and managers.
• Process customer payments and complete daily financial reports using systems like GOV Pay and Te-Leisure.

Skills

Excellent Customer Service skills

Good planning and organisational skills

Ability to work to a high standard with minimum supervision

Education

Minimum of 5 GCSE's including Maths and English

Tools

Windows

Microsoft Office applications

Job description

VANRATH are delighted to be assisting our major Public Sector client, a large and well-known organisation with the recruitment of a Business Support Assistant to join their team based in Antrim.

This is a Full-Time Monday-Friday position. Temporary contract expected to last for a minimum of 4 weeks.

Salary

£29,456 + fantastic benefits in a modern organisation e.g. Flexi time, free parking & excellent modern offices.

Responsibilities

• Act as first point of contact for all waste-related queries (calls, in-person, online).
• Handle complaints, process payments, assist with bulky waste requests.
• Respond to emails, LiveChat, and social media queries from the public and stakeholders.
• Liaise with contractors to ensure smooth waste collection services.
• Keep social media updated with service changes.
• Resolve customer issues directly and professionally.
• Provide admin support to waste teams and managers.
• Update databases, process invoices, and prepare reports.
• Support fleet and recycling centre records and budgets.
• Process customer payments and complete daily financial reports using systems like GOV Pay and Te-Leisure.
• Help organise events (room bookings, catering, mail shots).
• Take and prepare meeting minutes when required.

Essential Criteria:

• Minimum of 5 GCSE's including Maths and English.
• A minimum of 2 years' administrative or clerical experience including minute taking.
• Good planning and organisational skills.
• Excellent Customer Service skills.
• Ability to work to a high standard with minimum supervision.
• Competent in the use of Windows and Microsoft Office applications.
• Full current driving license or access to a suitable form of transport.

Desirable Criteria:

• Experience working in a Waste Management environment.

Equal Employment Opportunity Statement:

VANRATH is an equal opportunities employer.