Business Support Assistant - Antrim

VanRath; Antrim; On-site; GBP 30,000; Full time

Job summary

A public sector organization in Antrim is seeking a full-time Business Support Assistant. The role involves handling waste-related queries, providing admin support, and maintaining customer service excellence. Essential qualifications include a minimum of 5 GCSE's and 2 years of relevant experience. This temporary position offers a competitive salary of £29,456 along with excellent benefits including flexi-time and free parking.

Benefits

Flexi time

Free parking

Excellent modern offices

Qualifications

• Minimum of 2 years' administrative or clerical experience including minute taking.
• Ability to work to a high standard with minimum supervision.
• Full current driving license or access to a suitable form of transport.

Responsibilities

• Act as first point of contact for all waste-related queries.
• Liaise with contractors to ensure smooth waste collection services.
• Provide admin support to waste teams and managers.

Skills

Excellent Customer Service skills

Good planning and organisational skills

Competent in the use of Windows and Microsoft Office applications

Education

Minimum of 5 GCSE's including Maths and English

Job description

Overview

VANRATH are delighted to be assisting our major Public Sector client, a large and well-known organisation with the recruitment of a Business Support Assistant to join their team based in Antrim.

This is a Full-Time Monday-Friday position. Temporary contract expected to last for a minimum of 4 weeks.

Salary

£29,456 + fantastic benefits in a modern organisation e.g. Flexi time, free parking & excellent modern offices.

Responsibilities

• Act as first point of contact for all waste-related queries (calls, in-person, online).
• Handle complaints, process payments, assist with bulky waste requests.
• Respond to emails, LiveChat, and social media queries from the public and stakeholders.
• Liaise with contractors to ensure smooth waste collection services.
• Keep social media updated with service changes.
• Resolve customer issues directly and professionally.
• Provide admin support to waste teams and managers.
• Update databases, process invoices, and prepare reports.
• Support fleet and recycling centre records and budgets.
• Process customer payments and complete daily financial reports using systems like GOV Pay and Te-Leisure.
• Help organise events (room bookings, catering, mail shots).
• Take and prepare meeting minutes when required.

Essential Criteria

• Minimum of 5 GCSE's including Maths and English.
• A minimum of 2 years\' administrative or clerical experience including minute taking.
• Good planning and organisational skills.
• Excellent Customer Service skills.
• Ability to work to a high standard with minimum supervision.
• Competent in the use of Windows and Microsoft Office applications.
• Full current driving license or access to a suitable form of transport.

Desirable Criteria

• Experience working in a Waste Management environment.