Business Support Assistant - 12 Months FTC

Davies; Bolton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading services provider in Bolton is seeking a Business Support Assistant on a 12-month fixed-term contract. The candidate will handle case management, administrative support, and communication with clients and internal teams. Ideal applicants will have GCSE qualifications and good IT skills, with oversight on compliance and process management. Competitive benefits include a holiday allowance and health cash plan.

Benefits

Davies Incentive Plan

25 days holiday per year

Simply Health Care Cash Plan

24/7 online GP and mental health support

Pension Contribution 5% Employee / 3% Employer

Cycle to Work Scheme

Gym Flex

Discounts at local retail outlets

Qualifications

• Demonstrate basic standards in numeracy and literacy.
• Work on own initiative and as part of a team.

Responsibilities

• Create and allocate files on the case management system.
• Make and receive outgoing and incoming calls for further information.
• Provide general administrative support and assist with file management.

Skills

Good communication skills

Good organisation skills

Ability to work as part of a team

Basic IT user competency

Education

5 or more GCSE Grade A-C including Maths and English

Tools

Basic Outlook experience

Job description

Business Support Assistant - 12 Months FTC

Department: Business Support

Employment Type: Fixed Term - Full Time

Location: Bolton

The role of Business Support Assistant involves working in the Nomination team, creating and allocating files on the case management system, and receiving rejected files from internal legal teams. The successful candidate will be responsible for sending out relevant letters to all involved parties, making outgoing telephone calls to obtain further information, and receiving incoming telephone calls from clients and third parties.

The role also includes providing general administrative support, such as delivering files and paperwork, and closing down files for the fee-earning teams. The Business Support Assistant will also assist the New Instruction team when needed, downloading and combining incoming work via a central inbox or client portals.

Key Accountabilities

• Ensuring that they always act in line with the Data Protection Act, SRA Code of Conduct 2011, and the Lexcel Manual.
• Ensuring that they achieve their objectives and keep an accurate log of all work completed.
• Working together to print a high volume of New Instruction emails within SLA’s.
• Ensuring an accurate log is kept of all incoming work.
• Securely logging into various client databases and portals to print all documents.
• Assisting other functions within the Business Support Unit with administrative support, taking and making calls for information, closing files on the case management system, sorting and distributing post, and assisting reception.

Experience, Skills and Qualifications

• 5 or more GCSE Grade A-C including Maths and English
• Basic Outlook experience
• Competent IT user
• Must be able to demonstrate basic standards in numeracy and literacy
• Ability to work as part of a team and on their own initiative
• Good communication skills
• Good organisation skills

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing
• Death In Service – after 1 year’s service
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme
• Tech Scheme
• Season Ticket Loan
• Gym Flex
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

Note: Some benefits are available after successfully completing probation.