Business Support Assistant

SEFTON COUNCIL; Netherton; On-site; GBP 22,000 - 26,000; Full time

Job summary

Sefton Council is seeking a Business Support Assistant for its Family Wellbeing centres based in Netherton. You will be the welcoming first point of contact for families, handling face-to-face, telephone, email and social media inquiries.

The role covers information, advice and assistance to access services across community, health and local authority sectors, plus petty cash, data entry and general administration. Office-based, Monday to Friday 9-5, with DBS check required.

Qualifications

• Experience in a reception/administrative role in a community or family services setting.
• Strong MS Office skills, data entry and basic financial handling.
• DBS check required prior to appointment.

Responsibilities

• Be the first point of contact for families across face-to-face, telephone, email and social media.
• Provide information, advice and assistance to access services across the community, third sector, local authority and health.
• Manage petty cash, monitor systems, input data and perform administration duties.
• Support centre staff and area manager; cover other centres when needed.
• Take notes at meetings and collate footfall data on the hub tracker.
• Be a first aider and maintain confidentiality.

Skills

Reception skills

Administrative support

MS Office

Job description

• Employer: Sefton Metropolitan Borough Council
• Location: Netherton Family Wellbeing Centre
• Contract: Contract
• Working Pattern: Full Time
• Hours: 36 hours. Fixed Term Until 09/08/2027.
• DBS Check: Yes
• Closing Date: 24/11/2026 at 23:59
• Reference: CSC/26/349656

About the Role

We are looking to recruit a business support assistant for our Family Wellbeing centres. We are looking for applicants to apply for these posts who will provide a welcoming first point of contact, whether face to face, telephone, e‑mail or via social media for our families and who would promote a wide range of needs they can access at the family centres. Providing information advice and assistance including how to access services across the community, third sector, local authority, and health.

Also, the expectation would be to provide a wide range of financial support including petty cash, monitoring systems, a knowledge of Microsoft Office, data input, administration duties, supporting the centre staff and area manager. You must be flexible in your approach as you may be asked to cover other centres as and when needed. The successful candidate will need to have a full DBS check. This role is nonhybrid working and office-based Monday to Friday 9-5.

This role will involve you supporting a team of professionals such as early help workers, Hub managers and greeting members of the public such as families you will be the receptionist for the Centre. You will also be required to take notes at meetings such as the daily allocation meetings. You will also be required to collate information such as human traffic into the Hub on the footfall tracker.There will be an expectation to be a first aider. More information can be found in sections 6, 9 and 10 of the recruitment pack.

This is an exciting and rewarding opportunity for someone who thrives on being organised, is approachable and wants to be at the heart of a busy and varied working environment.

You will offer a warm and supportive presence, and approach every task with professionalism and a positive, can-do attitude. Confidentiality is essential in this role, and we’re looking for someone who can be trusted to handle sensitive information with care, discretion, and integrity.

As a person, if you’re someone who enjoys helping others, takes pride in delivering high-quality support, and brings energy, adaptability, and a genuine passion for making a difference, we’d be delighted to hear from you.

The closing date for this vacancy is Tuesday 24 th November 2026 (or earlier in the event of high volume of applications being received).

Provisional interview date Friday 18 th December 2026

EQUAL OPPORTUNITIES

Sefton Council strives to ensure that our workforce is inclusive and representative of our communities. A diverse workforce is important to us, our staff bring with them a wide range of experiences, views, ideas, and innovations, and we are committed to providing an environment that recognises, respects, and values everybody’s identity, where individual differences are strengths and where everyone can thrive and maximise their potential.We are always open to learning and growing as an organisation, and we welcome new ideas and initiatives that promote equality, diversity and inclusion.

We are an Equal Opportunities Employer; all candidates will receive equal treatment. Our decision to appoint will be based upon whether an individual’s skills, experience, qualifications, and abilities make them the most suitable candidate for the role.

Please note that all disabled applicants who meet the essential criteria for these jobs (as given in the Person Specification) and who want to apply under the Disability Confident Scheme will be invited to interview.

If you are currently in care or have previously been in care, we provide a guaranteed interview scheme for care experienced people if you meet the essential requirements for the role.

Consider registering for Sefton@work

If you’re an unemployed Sefton resident, register with our Sefton@Work service for free support to help you into employment. You may be eligible for extra assistance such as funding for travel, work clothing, or vouchers to make starting your new job easier. Call Sefton@Work on 0151 934 2610 or visit seftonatwork.net to find out more and get started today!

Sefton Council values authentic applications that reflect your own experiences, skills and motivations and that sound like you.

AI tools can be used to support your application, such as helping you structure your answers or as a reasonable adjustment. However, your application should remain your own work and accurately represent your own experience and abilities.
To ensure a fair and consistent recruitment process for all candidates, applications that appear to rely excessively on AI-generated content may not be shortlisted.