Business Support Assistant

Hazz Design Consulting, Inc.; Gloucester; On-site; Part time

Job summary

An established industry player is seeking a dedicated Business Support Assistant to provide essential administrative support across various community services. This part-time role involves assisting in the delivery of vital services, managing public inquiries, and contributing to digital transformation projects. Ideal candidates will possess strong organizational skills, a customer-centric mindset, and proficiency in Microsoft Office. Join a forward-thinking team focused on delivering excellent service to the community and making a positive impact on residents' lives.

Qualifications

• Experience in administrative or business support, ideally in public sector.
• Strong communication skills and customer-focused mindset.

Responsibilities

• Provide administrative support across Community Services.
• Assist in the delivery of the Careline Service for vulnerable residents.
• Manage and triage anti-social behaviour reports.

Skills

Administrative Support

Communication Skills

Problem-Solving

Customer Service

Microsoft Office Proficiency

Tools

Microsoft Office

Job description

Business Support Assistant (Part-Time)

Location: GL5

Hours: 18 hours per week (Monday to Friday, 9:00 AM to 3:00 PM)

Contract: 8 weeks

Rate: £15.02 per hour (umbrella)

Stroud District Council's Community Services Team is seeking a Business Support Assistant to provide vital administrative support across key services, including Community Safety, Health & Wellbeing, Children & Young People, and Environmental Services.

About the Role

As a Business Support Assistant, you will work closely with internal teams, communities, and key partners to help deliver essential services. You will be part of a small, dedicated team supporting the Careline community alarm service and managing the Council's contract with Ubico.

Key Responsibilities

1. Provide administrative support across Community Services, including Health & Wellbeing, Youth, and Environmental initiatives.
2. Assist in the delivery of the Careline Service for vulnerable residents.
3. Support the digital switchover installation roadmap and promote the new digital service to residents.
4. Act as the first point of contact for public enquiries via phone and email.
5. Manage and triage anti-social behaviour (ASB) reports, gathering additional information where required.
6. Assist with service complaints, FOI requests, and general service-related enquiries.
7. Contribute to business process reviews and digital transformation projects.
8. Provide financial support, including raising invoices, purchase orders, and debt chasing.
9. Assist with document production and minute-taking when required.

About You

We are looking for an individual with:

1. Administrative or business support experience, ideally in a public sector or customer-focused environment.
2. Strong communication skills and experience working with partner organisations and stakeholders.
3. A solution-focused and customer-centric mindset.
4. The ability to work independently and use initiative to solve problems.
5. Proficiency in Microsoft Office applications and financial administration.

This is an excellent opportunity to be part of a community-focused and forward-thinking team. If you have strong organisational skills and a passion for delivering excellent service, we'd love to hear from you.