Business Support Assistant

Leicestershire County Council; East Midlands; Hybrid; GBP 24,000 - 25,000; Full time

Job summary

An opportunity with Leicestershire County Council for a Business Support Assistant within the Children and Families Department. The role involves providing administrative support, managing communications, and ensuring efficient office operations, all while being part of a dedicated and inclusive team committed to public service. The successful candidate will benefit from a supportive work environment, a comprehensive benefits package, and opportunities for growth within the organisation.

Benefits

Guaranteed contracted hours

Excellent Local Government Pension Scheme

Generous annual leave entitlement

Access to staff wellbeing and counselling service

Employee discount scheme

Qualifications

• Recognised academic qualifications in relevant area.
• Good computer skills with MS Word and Excel.
• Evidence of maintaining manual and electronic admin systems.

Responsibilities

• Handle incoming and outgoing telephone calls and liaise with teams.
• Process referrals from internal/external agencies.
• Undertake general office duties including file management and photocopying.

Skills

Communication

Computer skills

Time management

Education

GCSE, A Levels, Vocational Qualifications

NVQ 2 in Business Administration or equivalent

Job description

Children and Families Department

Organisation: Leicestershire County Council

Work Location: County Hall/Remote Working, Glenfield, Leicestershire. LE3 8RF

Worker Category: Hybrid Worker

Salary: £24,408 -£24,795

Working Hours:37 Hours

Contract Type: Permanent

Closing Date: 13th July 2025

Interview Date(s): W/c 21st July 2025

About the Role

An opportunity has arisen for a well-organised and resilient individual to join the Children and Family Services as a Business Support Assistant.

This role is part of the wider Business Support Service and as such an important part of this role is to provide back-up to colleagues across other areas and to assist in handling urgent work on a day-to-day basis.

What we offer:

• Guaranteed contracted hours.
• Opportunities to progress within a large public sector organisation.
• Excellent Local Government Pension Scheme.
• Generous annual leave entitlement.
• Access to staff wellbeing and counselling service.
• Access to an employee discount scheme, providing a whole host of retail discount including your supermarket weekly shop and gym membership!
• Work for an organisation which 95% of our staff say is a good employer.

Main duties and responsibilities:

• To deal with incoming and outgoing telephone calls and liaise with teams, other officers of the authority, partner agencies, clients, Commissioning staff, providers etc. and to facilitate the greeting of visitors, all necessary to the efficient functioning of the Service.
• To process referrals from internal/external agencies that are linked to current administration processes of data inputting within the service areas.
• To work as part of a team in the provision of administrative work within the support service area. To undertake general office duties e.g. file management (paper and electronic) photocopying, maintenance of office equipment, collating and disseminating identified materials.
• To monitor generic inboxes to ensure that are any tasks requested are completed as appropriate and within timescales.
• To type up minutes from recorded confidential meetings within Statutory Timescales together with typing up reports. To distribute and upload the records to the in-house database. To type and distribute letters via secure email, as per instructions.
• To process (open, stamp, distribute) incoming/outgoing post to ensure secure despatch of correspondence and that appropriate action is undertaken to record, track, progress and prioritise.
• Under instruction, to accurately enter data onto a range of computer-based systems to support the requirements of the service. To upload information to our in-house database in an accurate and timely manner.

For information on our approach to the recruitment of ex-offenders, please see our policy statement .

About You

To apply for this post, you must:

Please refer to the 7 point criteria giving examples of how you meet the criteria below

• Have recognised Academic Qualifications e.g. 'GCSE', 'A' Levels, Vocational Quals, Professional/Further Education Quals in relevant area. NVQ 2 in Business Administration or equivalent. Or an equivalent level of relevant experience.
• Have good computer skills, including MS Word, Excel, withtheability to use spreadsheets.
• Be able to give evidence of establishing and maintaining manual and electronic admin systems.
• Be able to evidence a good level of verbal and written communication skills.
• Be able to have a full understanding of the need to maintain confidentiality
• Be able to produce accurate work to deadlines.
• Be able to work effectively as a member of a team.

You must also have an understanding of, and commitment to,equality, diversity and inclusion.

In addition, we also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability.

Interested in Flexible Working?

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.

Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site.

For more information or an informal discussion,please contact:

Sharon Wright, Senior Business Support Officer

Telephone: [phone]

Email: [e-mail]

How to Apply

Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the 'About You' section above will be offered an interview under the Disability Confident Employer Scheme.

To apply for this job, please click on the apply button. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the 'About You' section above. For more information, see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support .

By applying for this post, you agree to our Terms and Conditions .