Business Support Assistant

Birmingham Children’s Trust Limited; Birmingham; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Free on-site parking

Hybrid working policy

Local Government Pension Scheme

Employee benefits scheme

Job summary

Birmingham Children’s Trust is seeking a self-motivated Business Support Assistant to join the Vulnerable Young People Prevention Service, supporting the FGC and EmpowerU teams. The role is hybrid, with at least 2 days in the office for team work, meetings and supervision, plus attendance at One Avenue Road and occasionally Lifford House as needed.

You will provide essential administrative support, note taking, and data input across Excel spreadsheets, ensuring accurate records in line with

Qualifications

• Be a 'can-do' person with focus on high quality service delivery.
• Able to work effectively within a dedicated team environment.
• Customer focused and able to deliver a flexible approach.
• Demonstrate strong attention to detail and meet tight deadlines.
• Ability to support meetings, including note taking and recording actions.

Responsibilities

• Provide administrative support to practice staff within the service.
• Assist with note taking and recording actions from meetings as requested.
• Input and maintain data across multiple Excel spreadsheets and systems.

Skills

Note taking

Data entry

Excel

Teamwork

Customer service

Organisation

Tools

Excel

Job description

About The Role

We have an exciting opportunity within our Business Support Service within the Vulnerable Young People Prevention Service for the team Family Group Conferencing (FGC) and EmpowerU for self-motivated Business Support Assistants providing essential support and quality service to our practice staff members.

We are working within a Hybrid working model. All staff are expected to be office based for at least 2 days a week for team/service workdays, team meetings, supervision etc.

This role will be majority based at One Avenue Road and there will be a requirement to attend Lifford House depending on business needs. There may be more frequent attendance required by the service or team you are based in. This frequency will be determined by your manager.

EmpowerU

EMPOWERU business support works alongside the EMPOWERU Hub Missing and Exploitation Team managers, co-ordinators, and wider partners to ensure the effective business administration and recording of specific information relating to children, young people, and families at risk of exploitation, including both criminal and exploitation and those who go missing.

Family Group Conferencing (FGC)

A Family Group Conference is a meeting where families, including children and young people and friends, come together to plan to find solutions to problems that they are facing. It is different to a professionally led meeting because the choice of who attends is up to the family.

The family is empowered to make plans to keep children safe. The business support team provide the administrative tasks to make sure that the procedures are maintained accurately, in line with policy, so that the best outcomes are achieved.

We have been rated as Good by Ofsted, following a 2023 inspection. This is a fantastic achievement for Birmingham Children’s Trust, with many positive highlights focusing on areas including the quality of staff leadership, partnership working, safeguarding and corporate parenting.

Birmingham Children’s Trust is going from strength to strength. We are the largest provider of family support and social care services for children, young people and families in the country. Our goal is to become a centre of excellence in both social care and family support. By choosing to work for us, you will be part of a supportive, dynamic service contributing to our service improvement journey to Outstanding.

We actively deliver services that are culturally responsive to the needs of the children, parents and carers we work with to deliver equality, diversity and inclusivity in all we do.

About You

• Be a 'can-do' person, who is passionate about high quality service delivery and performance.
• Be able to work effectively within a dedicated team environment
• Be customer focused and able to deliver the role with a flexible approach
• Demonstrate strong attention to detail and can work to and meet tight deadlines;
• An ability to support meetings, including the provision of note taking and recording of actions, as requested by the business
• Ability to work on own initiative with a pro-active approach to all tasks to ensure business objectives are met.
• An ability to work flexibly as part of a diverse team environment, providing cover when needed to ensure continuity of service provision, and the ability to multi-task to cover other roles within the team
• Experience of dealing with several conflicting and changing priorities effectively to achieve business objective
• Ability to analyse, collate and input data on multiple Excel spreadsheets

Onboarding Process

Please note as part of our onboarding process, the successful candidate will be required undergo a series of background checks with Experian including Experian Right to Work, and Digital ID verification. These are essential pre-employment requirements.

Our Benefits

• A generous annual leave package of 30 days annual leave, plus bank holidays, rising to 33 days after 5 years of service and 35 days after 10 years of service.
• Free on-site parking at our offices on One Avenue Road (Aston) and Lifford House (Stirchley). We also provide onsite electric car charging ports which are free to use!
• Full access to our amazing internal employee benefits scheme including, Occupational Health services, Rewards Schemes, Benefits discounts (including the Blue Light Card), Health & Fitness and Personal Wellbeing support and much more!
• Flexible and hybrid working policy - we are well adapted to a hybrid model of working which includes a combination of time spent in the office and at home and we offer a variety of working patterns.
• Pension Scheme - You will receive a generous local government career average pension scheme in line with the local government pension scheme.

About Us

Help us to change children and young people’s lives

At Birmingham Children’s Trust, we are committed to making a positive impact on the lives of over 10,000 children and young people in our city every day. Our mission is to support the most disadvantaged children and young people in Birmingham, ensuring they are safe, happy, and healthy.

Why Join Us

• Impactful Work - be part of a team that makes a real difference in the lives of the city’s most vulnerable children.
• Supportive Environment - enjoy a supportive and collaborative work culture where your contributions are valued.
• Career Development - benefit from tailored development programs, supportive supervision, and a range of learning opportunities to enhance your skills and advance your career.
• Generous Benefits - take advantage of our competitive reward package including generous leave allowance, Local Government pension scheme, and additional benefits.

Our Values

We approach our work with care and compassion, actively listening to the needs of the children and young people we serve. We involve them in the decisions that affect their lives, ensuring their voices are heard and respected.

We are committed to using our resources wisely, ensuring that every penny is spent where it counts the most. We foster collaboration among schools, health professionals, and the police, working together to create a supportive network for our young people.

We believe that when we work as one cohesive team, the children and young people of Birmingham are more likely to thrive. Our unified approach ensures that we provide the best possible support and opportunities for their growth and development.

Join us and together, we can create a brighter future for all.

Safeguarding

At Birmingham Children’s Trust, we are committed to safeguarding and promoting the welfare of children and young people.

Depending on the role, you may be asked to undergo the appropriate level of Disclosure and Barring Service (DBS) check to assess your suitability for working with children and young people.

The level of check (Standard, Enhanced, or Enhanced with Barred List) is determined based on the specific responsibilities of the role and the level of contact with children and young people.

We are committed to the fair treatment of all applicants, including those with criminal records. Having a criminal record will not necessarily bar an individual from working with us. This will depend on the nature of the position and the circumstances and background of the offence.