Business Support Assistant

Riada Resourcing; Antrim; On-site; GBP 25,000 - 30,000; Full time

Job summary

A local council in Northern Ireland is seeking a Business Support Assistant to provide high-quality administrative and customer service support. The role involves teamwork, managing customer queries, and complying with council policies. Candidates should have at least two years of relevant experience and great organizational skills. This is a temporary position lasting up to 8 weeks.

Qualifications

• Minimum of two years' experience in an administration/clerical role.
• Experience in a busy office environment with a range of customers.
• Ability to manage own workload with minimal supervision.

Responsibilities

• Provide high-level administrative and customer service support.
• Comply with Council's policies and procedures.
• Promote equality and diversity across services.

Skills

Customer service

Team collaboration

Organizational skills

Ability to handle difficult situations

Job description

Business Support Assistant - Antrim & Newtownabbey Borough Council. Join Antrim & Newtownabbey Borough Council as a Business Support Assistant and play a key role in delivering excellent administrative and customer service support.

Responsibilities

• Demonstrate a team approach to achieving the objectives of the section using a flexible attitude to tasks undertaken.
• Provide a high level of internal and external customer service including taking ownership of customer queries and complaints and following issues through to completion.
• Continuously develop personal knowledge and skills to enhance internal and external customer service.
• Comply with, and ensure that other staff comply with, Council's policies and procedures including those relating to health, safety, wellbeing and safeguarding.
• Promote equality and diversity across all service arears through clear leadership, effective policy implementation and demonstrating appropriate behaviours in line with Council values.
• Carry out any other relevant duties which may be assigned including working in other sections of the Department and Council.

Skills and Qualifications

• Have a minimum of two year’s experience in administration/clerical role in a busy office environment, experience working with a range of internal and external customers, experience of organising own workload with minimum supervision.
• Ability to deal with dissatisfied customers and difficult situations.

Further Information

Duration: Temporary, up to 8 weeks.Location: Location: Antrim Civic Centre.

Area: Derry or Londonderry
Closing date: 06 Nov 2025