Business Support Assistant

TEST VALLEY BOROUGH COUNCIL; Andover; On-site; GBP 20,000 - 28,000; Full time

Job summary

TEST VALLEY BOROUGH COUNCIL is seeking a Business Support Assistant to provide essential administrative support to the Planning Service. You will handle records, assist with Planning Committee processes, and help keep documentation in order.

You will respond to customer enquiries, manage correspondence, and assist with reports and presentations. You’ll help update planning systems and data while delivering reliable office support in line with council policies.

Qualifications

• Administrative experience or equivalent in a public service setting.
• Ability to respond to customer enquiries and manage correspondence.
• Experience in preparing reports and presentations is desirable.
• Familiarity with planning systems and data management is a plus.

Responsibilities

• Provide administrative support within the Planning Service.
• Help manage legal agreements attached to planning permissions and maintain records.
• Respond to customer enquiries and provide basic guidance on planning matters.
• Assist with Planning Committee processes and prepare reports/presentations.
• Update planning systems and data; carry out general office duties.

Skills

Communication skills

Organisational skills

Prioritisation

Customer service mindset

Attention to detail

Job description

Are you organised, curious, and ready to make a real difference? Our Planning and Development Service team is looking for a Business Support Assistant who brings energy, creativity and a passion for great public service. If you thrive in a fast-paced environment and love supporting projects that matter to our communities, this could be the perfect role for you!

About the Role

This role provides administrative support within the Planning Service, helping to manage legal agreements attached to planning permissions, maintain records, and assist with Planning Committee processes. The postholder will respond to customer enquiries, manage correspondence, and provide basic guidance on planning matters with support from colleagues. They will also help prepare reports and presentations, update planning systems and data, and carry out general office duties to support the team, while working in line with council policies and relevant legislation.

Our Values

• Equity, Diversity and Inclusion

  You’ll bring a customer-focused mindset, strong communication and organisational skills, and the ability to manage priorities in a fast-paced environment. You're proactive, adaptable and solutions-driven, with a keen eye for detail and a passion for continuous improvement.