Business Support Apprentice

Mears; Glasgow; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading company in the services sector offers an apprenticeship at their Tannochside branch. As an apprentice, you'll support administration tasks and develop essential skills through a structured program while receiving guidance from experienced team members. This role promises valuable experiences and growth opportunities in a friendly team environment.

Benefits

25 days annual leave

Cycle to work scheme

Sharesave scheme

Eye Test Vouchers

Employee Assistance Programme

Annual staff event

Staff discounts through Mears Rewards

Volunteering Leave

Qualifications

• GCSE in Math and English required.
• Ability to learn and develop knowledge of technology and safety procedures.
• Strong communication and interpersonal skills.

Responsibilities

• Support general administration tasks.
• Receive inbound customer calls and respond to emails.
• Log and investigate repairs related to service users.

Skills

Communication

Interpersonal skills

Self-motivation

Hardworking

Education

GCSE National 4 or above in Math

GCSE National 4 or above in English

Job description

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Salary: £7.71 per hour, 40 hours per week including time at college.

Tools, Chromebook, and uniform will be provided.

Apprenticeships are an underpinning part of Mears’ philosophy; we are committed to developing the next generation of our workforce. Many of our most senior people started their working life as an apprentice. Whether you are fresh out of school or college or looking for a complete career change, Mears can offer you a great foundation for your future career and beyond.

About the role

During your apprenticeship within the Tannochside branch, you will be part of the wider team. Your main duties will include supporting the team with general administration tasks. You will listen, observe, and participate in a range of tasks to gain new skills and knowledge, contributing to the successful achievement of the apprenticeship program.

You are expected to maintain high standards of attendance, punctuality, and personal appearance both in the workplace and at college. You should ensure all work tasks and qualifications are completed on time as instructed by your line manager and college. Attend informal and formal meetings and training sessions to stay updated on business and job knowledge, communication, skills, and progression.

Accountabilities:

• Receiving inbound calls from customers/service users
• Sending and responding to email communication
• Logging and investigating repairs
• Completing assignments – apprenticeship (2 hours a day dedicated to working on assignments)
• Assignments will be customer service-based and related to your current work role where possible

Role Criteria:

• GCSE National 4 or above in both Math and English
• The ability to learn and develop thorough knowledge of skills, technology, and safety procedures required for the tasks
• Strong communication and interpersonal skills
• The ability to understand and interpret work instructions
• Ability to establish and maintain good customer/client relationships
• Hardworking
• Self-motivated

Benefits we offer:

• 25 days annual leave
• Cycle to work scheme
• Sharesave - a simple way of saving money from your salary to buy Mears Group shares at a fixed, discounted price after 3 years
• Eye Test Vouchers
• Employee Assistance Programme
• Mears Fun Day - an annual event organized as a thank you from the Executive team (e.g., trips to Alton Towers, Drayton Manor)
• Staff perks with Mears Rewards - discounts on coffee, groceries, holidays, and more
• Be part of a friendly and dedicated team
• Volunteering Leave - supported by Mears to undertake volunteering activities in the community