Business Support Apprentice

Mears Group; Coatbridge; On-site; GBP 11,000; Full time

Job summary

An established industry player is seeking a Business Support Apprentice to join their team in Coatbridge. This exciting role offers the chance to develop essential customer service skills while working under the guidance of experienced mentors. You'll be the first point of contact for customers, handling inquiries and assisting with repairs and maintenance services. With a supportive team around you, this apprenticeship is a fantastic opportunity to gain valuable experience in a friendly and dedicated environment. Join a company that values individuality and provides a range of benefits to support your career growth and well-being.

Benefits

25 days annual leave

Cycle to work scheme

Sharesave scheme

Eye Test Vouchers

Employee Assistance Programme

Annual Fun Day

Staff perks with Mears Rewards

Volunteering Leave

Access to latest technology

Qualifications

• Ability to learn and develop knowledge of skills and safety procedures.
• Understanding and interpreting work instructions.

Responsibilities

• Receiving inbound calls from customers/service users.
• Logging and investigating repairs and completing assignments.

Skills

Customer Service

Communication

Problem Solving

Functional Skills in Math and English

Education

Functional Skills in Math and English

Job description

Salary - £ 10,982.40 per annum, depending on age and experience

Do you want to work for one of the UK’s leading housing and care service providers? Are you somebody who is open to new opportunities, works to achieve high standards, and is customer-focused? If so, we have an exciting opportunity for a Business Support Apprentice to join our company.

About the role

An enthusiastic apprentice who will work under the direction, guidance, and supervision of an experienced mentor to support the delivery of excellent refurbishment, repairs, and maintenance service, whilst working to achieve a number of skills and qualifications.

The employee will be based out of our Coatbridge office. The primary responsibility will be taking customer calls. This is done individually, but there is a team around for support and advice throughout the working day.

Accountabilities:

• Receiving inbound calls from customers/service users
• Sending and responding to email communication
• Logging and investigating repairs
• Completing assignments – apprenticeship (2 hours a day provided towards working on assignments)
• These assignments will be customer service-based and will often relate to the work they are currently doing within their job role

Working Hours:

Monday to Friday – 37.5 Hours Per Week

Role Criteria:

• Functional skills in both Math’s and English
• The ability to learn and develop a thorough knowledge of the skills, technology, and safety procedures required to carry out the full range of tasks
• The ability to understand and interpret work instructions
• Be able to establish and maintain good customer/client relationships

All our roles require candidates to have the entitlement to work within the UK; Mears does not currently offer visa sponsorship.

Benefits we can offer you:

• 25 days annual leave
• Cycle to work scheme
• Sharesave - a simple way of saving money direct from your salary for 3 years, in order to buy Mears Group shares at a price that is fixed and discounted at the outset
• Eye Test Vouchers
• Employee Assistance Programme
• Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Previous years include, Alton Towers, Drayton Manor, etc.
• Staff perks with Mears Rewards - discounts of up to 10% on coffee, weekly groceries, holidays; the list is endless
• Be part of a friendly and dedicated team
• Volunteering Leave - Mears supports employees to undertake volunteering in the community, in support of our social value commitment
• Use and access to the latest technology

Apply below or to discuss your application further; contact Megan Williams at [e-mail]

Mears Group recognises our people as our greatest asset; we Hire Individuality, recognising and valuing everyone as individual and ensuring equal access to opportunities for all regardless of social economic background or individual makeup.

All our roles require candidates to have the entitlement to work within the UK; Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant DBS/Security checks either before or upon commencement of employment.

About the company

Mears Group plc is a housing and social care provider.