Business Support and Analytics Manager

Medicines and Healthcare products Regulatory Agency; London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

The Medicines and Healthcare products Regulatory Agency is seeking a Business Support and Analytics Manager to lead a team focused on data analysis and operational performance. This full-time role, based in London, involves strategic workforce planning and project management to enhance business operations within the Safety & Surveillance group.

Qualifications

• Experience in business data analysis and reporting.
• Proven leadership skills in managing teams.
• Strong understanding of operational performance metrics.

Responsibilities

• Lead the Business Support and Data Analytics team.
• Develop business data capabilities and dashboards.
• Ensure compliance with agency policies and regulations.

Skills

Leadership

Analytical Thinking

Project Management

Data Analysis

Education

Relevant Degree or Equivalent Experience

Tools

Power BI

MicroStrategy

Job description

We are currently looking for aBusiness Support and Analytics Manager to join ourBusiness Support and AnalyticsFunction within theSafety & Surveillance group.

This is a full-time opportunity, on a permanent basis. The role will be based in 10 South Colonnade, Canary Wharf London, E14 4PU. Please be aware that this role can only be worked in the UK and not overseas.

Government departments and agencies are working towards implementing a minimum 60% attendance in office sites.

We are currently implementing a flexible, hybrid way of working, with a minimum of 8 days per month working on site to enable the collaboration and contact with partners and stakeholders needed to deliver MHRA business. Attendance on site is driven by business needs so depending on the nature of the role, this can flex up to 12 days a month, with the remainder of time worked either remotely or in the office. Some roles will need to be on site more regularly.

Who are we?

The Medicines and Healthcare products Regulatory Agency enhance and improve the health of millions of people every day through the effective regulation of medicines and medical devices, underpinned by science and research.

The Safety and Surveillance (S&S) Group brings together into a single integrated structure expertise on the safety of all medical products with enforcement capabilities. These functions are supported by the Agency’s data and evidence generating capabilities, complementing our signal generating abilities.

Against this background and the drive to improve treatment availability for patients, safety remains at the heart of all our decision making across the product life cycle. The central mission of the Safety & Surveillance portfolio is to protect the public by appropriately identifying, assessing and managing the risks associated with medical products. In every aspect of this work, we harness the best science, technology, information and professional practice to protect patients in new and impactful ways.

The Group Business Operations function supports the effective running of the Group, including budget and performance management and works closely with the whole Group and the enabling centre of the Agency.

What’s the role?

The post holder will lead the Business Support and Data Analytics team within the S&S Business Operations Function and will be engaged in delivering business data analyses to provide detailed intelligence on business pressures in a real time basis through on data flows and business volumes. This will allow better and more strategic workforce planning across the Group. The post holder will lead the work on creating new business data capabilities based on key stakeholders’ needs that will be pivotal for operational performance measurement and tracking. The post holder will identify new projects and drive project management activities to support a portfolio of safety assessment projects from project initiation to tracking key deliverables and milestones against agreed timelines until project closure. The post holder will assist in ensuring the Group is compliant with agency and government policies, processes and regulations.

Key responsibilities:

Business Data Analysis – You will lead the production of business analysis to provide detailed intelligence on business pressures in a real time basis through on data flows and business volumes which will allow better and more strategic workforce planning across the Group.

Business Data Dashboard – You will lead the development of business data capabilities using Power BI, MicroStrategy and other relevant business tools to enable visualisation and tracking of business data that will inform decisions.

Operational Performance and Controls – You will lead the development and establishment of a framework of management information and operational performance metrics focused on delivering the outcomes of the S&S strategy and create the information feed to support the Agency’s wider performance management and monitoring. These data will be used to propose new initiatives or solutions in to meet performance targets.

People Management – You will line manage the Business Support and Analytics team of to ensure individual and team delivery.

Who are we looking for?

Oursuccessful candidatewill:

Leadership – Ensure colleagues and stakeholders have a clear understanding of objectives, activities and time-frames. Take into account different individual needs, views, and ideas, championing inclusion and equality of opportunity for all. Consider the impacts of own and team’s activities on stakeholders and end users.

Seeing the Big Picture – Understand the strategic drivers for your area of work. Understand how the strategies and activities of the team create value and meet the diverse needs of all stakeholders.

Delivering at Pace – Promote a culture of following the appropriate procedures to ensure results are achieved on time whilst still enabling innovation.

If you would like to find out more about this fantastic opportunity, please read our Job Description and Person Specification!

Please note: The job description may not open in some internet browsers. Please use Chrome or Microsoft Edge. If you have any issue viewing the job description, please [e-mail]

The selection process:

We use the Civil Service Success Profiles to assess our candidates,find out more here.

• Online application form, including questions based on theBehaviour, Experience and Technical Success Profiles.Please ensure all application questions are completed in full; your application may not be considered if any responses are left blank. Our applications are CV blind, and our Hiring Managers will not be able to access your CV when reviewing your application.
• Presentation, to be prepared as part of your interview, with further information being supplied when you reach this stage.
• Interview, which can include questions based on theBehaviour, Experience, Technical and Strengths Success Profiles.

In the instance that we receive a high number of applications, we will hold an initial sift based on the lead criteria of having atrack record of conducting complex business analysis to enable decision-making and solve complex problems.

Applicants are assessed on whether they meet any mandatory requirements as well as the necessary skills and experience for the role. Applications are scored based on the competency-based answers provided- ensure you have read these thoroughly and allowsufficienttime. You can view the competencies for this role in the job description.

Use of AI in Job Applications

Applicants must ensure that anything submitted is factually accurate and truthful. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own.

If you require any disability related adjustments at any point during the process, please [e-mail] as soon as possible.

Closing date:4th June 2025

Shortlisting date: from 5^th June 2025

Interview date:from 16^th June 2025

Candidates will be contacted within a week of the sift and the interviews completed to inform them of the outcome.

If you need assistance applying for this role or have any other questions,please [e-mail]

Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules.Further information on whether you are able to apply is availablehere.

Successful candidates must pass a disclosure and barring security check as well as animal rights and pro-life activism checks. People working with government assets must completebasic personnel security standard checks.

Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

Any move to the MHRA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibilityhere.

Successful candidates may be subject to annual Occupational Health reviews dependent on role requirements. If you have any queries, please [e-mail].

In accordance with the Civil Service Commissioners’ Recruitment Principles our recruitment and selection processes are underpinned by the requirement of selection for appointmenton the basis ofmerit by a fair and open competition. If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should firstly contact Florentina Oleylami,Head of Talent Acquisition,[e-mail].

If you are not satisfied with the response you receive, you can contact the Civil Service Commission at:civilservicecommission.independent.gov.uk

[e-mail]

Civil Service Commission

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