Business Support Analyst

Sopra Steria; Bristol; Hybrid; GBP 25,000; Full time

Job summary

A fintech partner based in Bristol is seeking a Business Support Analyst to join their dynamic team. In this role, you will manage support tickets, maintain documentation, and engage with stakeholders. The ideal candidate will have strong interpersonal skills and be proactive in their approach. This role offers a competitive salary of £25,000 per annum and the opportunity for hybrid working, with three days from home each week.

Benefits

Private Medical Insurance

Health Cash Plan

Dental Insurance

Eye Care Vouchers

Flu Vaccinations

Life Assurance

Critical Illness Cover

Pension Plan

Qualifications

• Excellent interpersonal skills, able to communicate with a wide range of people.
• Able to work well in a team setting.
• Reliable and ethical, respecting customers’ confidentiality.
• Strong decision-making skills and the ability to take the lead.
• Ability to manage risk.
• Proactive, highly self-motivated, and organized.
• Flexibility for potential travel.
• Comfortable approaching people.

Responsibilities

• Manage the Business Support queue in JIRA, ensuring accuracy in details.
• Assign tickets and conduct initial investigations with timely updates.
• Document steps to reproduce errors and communicate resolutions.
• Engage with stakeholders to ensure communication regarding support issues.
• Assist in creating standard training documentation.
• Oversee a test environment, including data anonymisation and restoration.
• Generate effective reports for stakeholders.
• Support the testing process, including planning and execution.

Skills

Interpersonal skills

Teamwork

Decision-making

Risk management

Self-motivated

Organizational skills

Tools

JIRA

TestRail

Job description

At SBS, we’re more than just a technology company – we’re a global fintech partner helping banks and financial institutions transform, innovate, and grow. With over 5,000 employees worldwide and clients in more than 80 countries, our solutions power everything from digital banking and lending to payments and core banking systems.

As part of74Software, we’re backed by a group of leading software companies delivering mission-critical solutions worldwide. Our focus is on delivering long-term value, leveraging cutting-edge technology, and fostering strong client partnerships. Join us and be part of a collaborative, forward-thinking team shaping the future of finance.

Job Description

Role type:Full-time, permanent

We’re looking for a proactive, detail-oriented, and people-savvyBusiness Support Analystto join our dynamic team in Bristol. You’ll be right at the heart of the action, managing support tickets, liaising with stakeholders, maintaining key documentation, and contributing to testing processes, all while helping to ensure our high standards of service are met and maintained.

What will the role involve?

• Manage the Business Support queue in JIRA, ensuring accuracy in details and priority based on established guidelines and quality gates.
• Assign tickets and conduct initial investigations, providing timely updates throughout the process.
• Document steps to reproduce errors and communicate resolutions effectively, both internally and externally.
• Engage with internal and external stakeholders to ensure clear and efficient communication regarding support issues.
• Assist in creating standard training documentation and guidance for feature setup and general inquiries.
• Oversee a test environment, including data anonymisation, data restoration, and environment startup processes.
• Generate effective reports for stakeholders, enhancing transparency and communication.
• Support the overall testing process, including planning, execution, and results capture, utilising tools like TestRail when applicable.

Qualifications

What are we looking for?

• Excellent interpersonal skills, able to communicate with a wide range of people
• Able to work well in a team setting
• Reliable and ethical, respecting customers’ confidentiality
• Strong decision-making skills and the ability to take the lead
• Ability to manage risk
• Proactive, highly self-motivated, and organised
• Flexibility, as there may be travel involved
• Comfortable approaching people

Don't meet every single requirement? That's okay, and you aren't alone!Research shows that women and people of colour are less likely to apply for a role unless they meet all the criteria. At SBS, we're committed to building a diverse, inclusive team where everyone feels they belong. So if this role excites you and you're eager to grow, we'd love to hear from you - even if your experience doesn't tick every box just yet, send in your application!

Additional Information

What's in it for you?

At SBS, we’re committed to supporting our employees in every aspect of their lives, from health and wellbeing to financial security and lifestyle perks. Here’s a snapshot of the benefits you'll enjoy as part of our team:

Competitive salary:£25,000 per annum.

Health & Wellbeing: Private Medical Insurance, Health Cash Plan, Dental Insurance, Eye Care Vouchers, Flu Vaccinations

Hybrid working:Work from home three days per week, and join us in the office for the remaining two.

️ Finance & Protection:Life Assurance, Critical Illness Cover, Pension Plan, Long Service Awards, Payroll Giving, Fleet car provider

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.