Business Support Administrator - CMB1963e

Cumberland Council; England; On-site; GBP 28,000 - 30,000; Full time

Job summary

A local authority is seeking a Business Support Administrator to provide administrative support within the Customer Solutions Directorate. The role involves managing urgent requests, financial transactions, and liaising with various stakeholders. Candidates should have strong ICT skills and a background in customer service. This is a permanent position based in Workington, with a salary range of £28,598 - £29,540 per annum pro rata.

Benefits

Guaranteed interview for eligible applicants

Diversity and inclusion initiatives

Qualifications

• Must have strong ICT skills and experience with databases and spreadsheets.
• Background in customer service required.
• Ability to prioritize tasks effectively.

Responsibilities

• Provide responsive and efficient administrative support.
• Liaise professionally with internal and external stakeholders.
• Manage urgent requests and financial transactions.

Skills

Strong ICT skills

Background in customer service

Ability to prioritize tasks

Education

NVQ Level 2 or 3 (or equivalent experience)

Job description

Location:Workington

Salary:�28,598 - �29,540 per annum pro rata

Hours:34 hours per week

Contract:Permanent

About This Opportunity

Cumberland Council is looking for a Business Support Administrator to join our Customer Solutions Directorate, supporting the Direct Payment process for the Children with Disabilities team. In this varied role, you'll provide responsive and efficient administrative support, liaise professionally with internal and external stakeholders, and help manage urgent requests and financial transactions. You�ll also contribute to service improvements and may support emergency responses.

We�re seeking someone with NVQ Level 2 or 3 (or equivalent experience), strong ICT skills, and a background in customer service within a complex organisation. If you�re confident working with databases, spreadsheets, and electronic systems�and can prioritise tasks effectively�we�d love to hear from you. At Cumberland Council, we value flexibility, teamwork, and a commitment to improving outcomes for our community. Join us and make a meaningful difference every day.

This role is available on a permanent basis.

Who We�re Looking For

We�re looking for individuals who embody our organisation's core values: ambitious,collaborative, compassionate, empowering, and innovative. We believe in the power of these values to drive positive change, deliver excellent public services and shape a better future for our communities. Ideally, a candidate with some finance experience would be desirable, but not essential.

We�re also about potential over perfection and we can help you grow in the role and thrive in your career.

Be sure to take a look at the post specification (below) for the essential criteria for this role.

Contact

For more information about the role or to arrange an informal chat prior to your application, please contact Shana Instone by email at [e-mail]

Guaranteed Interviews

We offer a guaranteed interview to the following applicants as long as your application can demonstrate you meet the essential criteria for the role.

• Those who consider themselves disabled as defined by the Equality Act 2010
• Those in care or who have left care and are aged 24 and under
• Armed forces veterans whose last long term substantive employer was the armed forces
  
  

If you meet one or more of the criteria above, and wish to be considered for this scheme, select 'yes' to the appropriate question during your application. Find out more.

Diversity, Inclusion & Adjustments

We�re dedicated to enhancing the diversity of our workforce and we encourage applications from individuals of all backgrounds. That�s why we�re a proud Disability Confident Employer and also an Age Friendly Employer � to provide opportunities for everyone to thrive.

If you need any reasonable adjustments to participate in the recruitment process, please let either the hiring manager or our Resourcing Team know by emailing [e-mail]. While adjustments aren�t always guaranteed, we�ll always listen and we�ll try our best to accommodate your needs.

Application and Interview information

• Closing date: 22nd August 2025
• Interview date:8th September 2025
  
  

Please note this role may close early subject to demand. If you�re interested in applying, you should apply well before the advised closing date. We cannot accept applications once the role has closed.

Please Read The Supporting Information

• Post Specification
  
  

Please also refer to our Careers site to find out more:

• Our Staff Benefits
• Candidate Support
• About Cumberland Council