Business Support Administrator - Apprenticeship

NHS; Southampton; On-site; GBP 25,000; Full time

Job summary

A leading healthcare provider in Southampton seeks an Apprentice to support the 0-19 team. This full-time role involves providing administrative support, managing workload, and liaising with service managers. Applicants should have a passion for customer service and relevant educational qualifications. Full training will be provided in a supportive team environment.

Qualifications

• Passion for customer/patient experience.
• Ability to manage workload effectively.
• Commitment to confidentiality and diplomacy.

Responsibilities

• Provide comprehensive administrative support.
• Prioritize and manage own workload.
• Liaise with Service Managers and other relevant staff.

Skills

Good general education

IT skills and knowledge

Education

English GCSE (A - C or 4 above/Functional skills level 2)

Job description

Job summary

An Apprentice opportunity has arisen to join our energetic and vibrant 0-19 team in Southampton on a fixed term 15 month contract.Our 0-16 Public Health Service is made up of Health Visitors, School Nurses, Health Care Assistants and Business Support who, together provide an essential comprehensive support to all our children in Southampton from birth to 16yrs. We are looking for someone who is passionate about customer / patient experience with a can do attitude.You would be working alongside Clinical and Business Support staff and have regular communication with Parents/Carers. Your work will involve working on Systm1 (full training provided) to input information, therefore, we are looking for a motivated and efficient Business Support Worker.Hampshire and Isle of Wight Healthcare NHS Foundation Trust is an innovative forward-thinking trust who invest in peoples development, well-being and take pride in the care of our families and employees alike.We are offering a full-time contract (37.5 hours) within a supportive team environment and full training will be given.

Main duties of the job

To work as part of a skill mix team to provide a comprehensive administrative support to the 0-19yrs Team at Adelaide.

To effectively prioritise and manage own workload whilst maintaining confidentiality and diplomacy at all times, both independently and/or as part of a team.

To work together with the Team to provide an efficient service, where data collection and reporting meets Department of Health and NHS targets

To work in close liaison with the Service Managers 0-19yrs and other relevant managers in Child and Family Services

To carry out other duties as necessary to meet the changing needs of Hampshire and Isle of Wight Healthcare NHS Foundation Trust, in accordance with management requirements and appropriate to banding.

All duties will be carried out within the Trusts Information Governance, recording, and data sharing procedures and guidance

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Details Date posted

31 July 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 to £24,465 a year Based on full time hours

Contract

Apprenticeship

Duration

15 months

Working pattern

Full-time

Reference number

348-CFS-8716

Job locations

Adelaide Health Centre, Western Community Centre

William Macleod Way

Southampton

Hampshire

SO16 4XE

Job description Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Job description Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification Qualifications Essential

• Good general Education
• English GCSE (A - C or 4 above/Functional skills level 2) or equivalent.
• IT skill and knowledge

Person Specification Qualifications Essential

• Good general Education
• English GCSE (A - C or 4 above/Functional skills level 2) or equivalent.
• IT skill and knowledge

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Adelaide Health Centre, Western Community Centre

William Macleod Way

Southampton

Hampshire

SO16 4XE

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

Employer details Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Adelaide Health Centre, Western Community Centre

William Macleod Way

Southampton

Hampshire

SO16 4XE

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)