Business Support Administrator

Swindon Borough Council; Swindon; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

A local government authority in Swindon is looking for an enthusiastic administrator to support the Family Safeguarding Team. This role involves arranging meetings, managing sensitive information, and performing various administrative tasks in a hybrid work environment. Ideal candidates will have excellent ICT skills, strong customer service abilities, and effective communication skills. This position offers opportunities for personal development and contributes to a revitalizing community.

Benefits

Diverse environment

Opportunities for personal development

Work-life balance

Qualifications

• Experience in administrative roles with high attention to detail and accuracy.
• Ability to handle sensitive information with confidentiality.
• Capacity to manage multiple tasks effectively under pressure.

Responsibilities

• Arrange and take notes at meetings for the Family Safeguarding Team.
• Handle telephone queries and manage stressful situations.
• Format and produce court reports and legal correspondence.
• Manage petty cash and support financial tasks.
• Perform general administrative duties such as document management.

Skills

Excellent ICT skills

Strong customer service skills

Effective communication skills

Tools

Microsoft Office

Job description

We are seeking a confident and enthusiastic administrator to join our busy team, primarily providing support to the Family Safeguarding Team within Children's, Families and Community Health. This role is based at Wat Tyler House in the town centre, with a hybrid working model involving both office and remote work.

The team supports Service Managers, Team Managers, Social Workers, Family Support Workers, and Adult Workers, aiming to assist their work with children in need, children on child protection plans, and children subject to care proceedings. Key responsibilities include:

1. Arranging, attending, and taking notes at meetings, including monthly Family Supervision meetings for each Social Worker, with real-time recording in the children's case management system.
2. Handling telephone queries, signposting or forwarding messages to relevant colleagues, and managing stressful situations involving vulnerable clients, with appropriate recording on databases.
3. Formatting court reports according to specified requirements and producing letters, including legal correspondence, with high attention to detail and accuracy.
4. Managing petty cash and using procurement cards for work-related purchases, alongside supporting financial tasks for the team.
5. Handling highly sensitive information with resilience and demonstrating confidentiality and discretion in all dealings, including calls, reports, legal documents, and data entry.
6. Performing general administrative duties such as saving documents, scanning, recording post, and distributing reports received via email.

The ideal candidate will demonstrate excellent ICT skills (particularly with Microsoft Office), strong customer service and communication skills (both written and verbal), the ability to prioritise and multitask, and work independently and collaboratively.

Fluency in English is required as part of Part 7 of the Immigration Act for customer-facing roles. We encourage applicants who meet most of the criteria, as individual experience, skills, and passion are valued.

When applying, please specify which vacancy you are applying for in your personal statement. Our rewards and benefits package offers a diverse environment that promotes creativity, innovation, personal development, and work-life balance. Join us during this exciting period of regeneration and transformation in Swindon, and contribute to our vision of a prosperous, revitalized community.