Business Support Administrator

QinetiQ; Portsmouth; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Matched contribution pension

Generous holiday allowance

Private Medical Insurance

Dental Insurance

Employee discount portal

Armed Forces Covenant support

Job summary

QinetiQ in Portsmouth is seeking a Business Support Administrator to help run Portsdown Technology Park with professional administration, visitor management and proactive customer service. The role ensures a secure, welcoming environment and smooth day-to-day site operations.

You'll coordinate visitor bookings, support meetings and events, manage records and assist procurement and mail handling across the site, working 37 hours per week on-site at Portsdown Technology Park.

Qualifications

• Experience in a customer-facing role or business administration environment
• Excellent interpersonal and communication skills at all levels
• Good working knowledge of Microsoft 365 (Word, Teams, Outlook)
• Strong organisational skills with the ability to multitask and work flexibly
• Ability to work within defined procedures with limited supervision and guidance
• Excellent attention to detail and commitment to delivering excellent customer service

Responsibilities

• Providing reception and visitor management services for internal and external customers
• Coordinating visitor bookings, group visits and events in line with security, safety and site procedures
• Managing telephone enquiries and accurately recording and relaying messages
• Supporting the booking of meeting rooms, catering and resources for meetings and events
• Maintaining records, databases and administrative documentation to support site operations
• Supporting procurement, mail handling and continuous improvement activities across the site

Skills

Customer-facing roles

Interpersonal communication

Microsoft 365 (Word, Teams, Outlook)

Organisational skills

Multitasking

Procedural working

Attention to detail

Education

NVQ Level 3 in Business Administration or Customer Service

Tools

Microsoft 365

Job description

Package: £24,975 - £27,750 (salary dependent on experience) + Benefits

Role ID: SF20679

Are you ready to be part of the future? At QinetiQ, we're not just imagining tomorrow we are creating it. From cutting-edge defence technology to ground-breaking innovations our mission is to empower and protect lives. Join us as a Business Support Administrator at our Portsdown Technology Park site, where you will have the opportunity to work with cutting-edge technology in partnership with some of the most brilliant minds.

The Role

As a Business Support Administrator, you will play a key role in supporting the day-to-day operation of Portsdown Technology Park, delivering professional administration, visitor management and customer service support to QinetiQ employees, tenants, embedded customers and visitors. Your contribution will help ensure a secure, efficient and welcoming environment across the site.

Day-to-day, you'll provide business and administration support across site operations, coordinating visitor activities, supporting meetings and events, maintaining records and ensuring site processes are delivered effectively and professionally.

Your responsibilities will include:

• Providing reception and visitor management services for internal and external customers
• Coordinating visitor bookings, group visits and events in line with security, safety and site procedures
• Managing telephone enquiries and accurately recording and relaying messages
• Supporting the booking of meeting rooms, catering and resources for meetings and events
• Maintaining records, databases and administrative documentation to support site operations
• Supporting procurement, mail handling and continuous improvement activities across the site

Essential experience of the Business Support Administrator:

• Experience in a customer-facing role or business administration environment
• Excellent interpersonal and communication skills at all levels
• Good working knowledge of Microsoft 365, including Word, Teams and Outlook
• Strong organisational skills with the ability to multitask and work flexibly
• Ability to work within defined procedures with limited supervision and guidance
• Excellent attention to detail and commitment to delivering excellent customer service

Essential qualifications for the Business Support Administrator:

• NVQ Level 3 or equivalent qualification in Business Administration or Customer Service
• Demonstrable equivalent experience will also be considered

We value difference and we don't have a fixed idea when it comes to background or education, provided you can show the required level of experience and willingness to learn then we would like to hear from you.

This role is 37 hours per week based at our Portsdown Technology Park site. This is a full-time onsite position working Monday to Friday.

Portsmouth Technology Park (PTP) is one of QinetiQ's key facilities, focusing on advanced technology development and engineering services. It is dedicated to research and development, ensuring that complex systems are designed, integrated, and tested effectively to meet operational requirements. The facility utilises sophisticated modelling and simulation techniques to analyse and predict performance.

Please note that all applicants for this role must be eligible for SC clearance, as a minimum.

UKSV National Security Vetting Solution: guidance for applicants - GOV.UK (www.gov.uk)

Our Recruitment Process:

At QinetiQ we are committed to building an inclusive, accessible and welcoming workplace where everyone feels valued and supported. We believe that a diverse mix of backgrounds, perspectives and experiences drives innovation and leads to better outcomes for our people, customers and communities. We encourage applications from all candidates and are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the recruitment process, please let us know by emailing [e-mail]. One of our recruitment team will contact you.

Many roles in QinetiQ are subject to national security vetting being completed, applicants who already hold the appropriate level of vetting may be able to transfer it upon appointment. A number of roles are also subject to additional restrictions, which means factors such as nationality or previous nationalities may affect the roles that you can be employed in.

Why Join QinetiQ?

As we continue to grow into new markets around the world, there’s never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges.

As a QinetiQ employee, you’ll experience a unique working environment where teams from different backgrounds, disciplines and experiences enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you’ll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in a diverse and inclusive environment where you can be authentic, feel valued and realise your full potential. Visit our website to read more about our diverse and inclusive workplace culture. www.qinetiq.com/en/careers/life-at-qinetiq

Our Benefits

• Matched contribution pension scheme, with life assurance
• Generous holiday allowance, with the option to purchase additional days
• Options to join Health Cash Plan, Private Medical Insurance and Dental Insurance
• Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and much more
• We are proud to support the Armed Forces community by honouring the Armed Forces Covenant and maintaining our Gold Award standard in the Defence Employer Recognition Scheme
• Volunteering Opportunities - helping charities and local community