Business Support Administrator

Integrated Care System; Portsmouth; On-site; GBP 24,000 - 29,000; Part time

Job summary

A leading healthcare organization seeks an enthusiastic Business Support Administrator to join their 0-19 team in Portsmouth. This role involves delivering high-quality administrative support, liaising with clinicians, and requires strong communication skills. The position offers a flexible working schedule and fosters a culture of compassion, accountability, and respect. Join us in making a positive impact in the community!

Qualifications

• Excellent verbal and written communication skills.
• Ability to work to tight deadlines and autonomously.
• Knowledge of Children's Services preferred.

Responsibilities

• Provide administrative support for the 0-19 service, including referrals and booking appointments.
• Maintain accurate records on Systm1 and liaise with schools.
• Act as first point of contact for visitors and team communication.

Skills

Communication

IT skills

Organisational skills

Education

English GCSE (Level 4) or equivalent

Job description

Go back Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Business Support Administrator

The closing date is 13 July 2025

We are looking for an enthusiastic, flexible and self-motivated Administrator for our 0-19 Business Support team based at the Civic Offices in Portsmouth. Free parking is currently available.

The successful candidate must possess excellent verbal and written communication skills together with IT skills. The ability to work to tight deadlines is also an essential requirement of this post. You will need to be a resourceful and organised administrator and capable of delivering high quality administrative support. Knowledge of Children's Services would be preferable.

You will have a caring and courteous manner and enjoy working with and meeting people. You will also need to be able to work unsupervised and display initiative, whilst working autonomously or as part of a team. You will be working within the 0-19 service and working in liaison with clinicians and families. Duties will include referrals, reports, uploading onto S1, and booking appointments as well as other administrative tasks such as filing, answering the phone, scanning, photocopying. We are seeking a highly motivated individual who can work effectively using their own initiative.

Our priority is finding the right type of person who shares our values of patients first, working together and always improving; someone with the ability and attitude to grow and develop in the Trust as a valued member of our team.

This post is for 22.5 hours per week.

Main duties of the job

Send emails in accordance with Hampshire and Isle of Wight Healthcare NHS Foundation Trust guidance for sharing patient identifiable data. Distributing emails to team members.

Liaising with schools, to ensure accurate record keeping of school aged children's registration at schools.

Monitor generic email inbox and action / distribute as required.

Act as first point of contact to all visitors, i.e. health professionals, identifying their requirements and making an appropriate response.

Attend meetings in other locations as required.

Use computer data bases and spreadsheets to record and report data and email for communications.

To ensure that all policies for both computer and manual records are complied with

Photocopying and electronic filing accurately and securely

Register all new referrals on to our Patient System (Systm1)

To produce and print correspondence and letters from Systm1, ensuring that all such documents are accurate, well presented and sent in a timely manner either by post or email

To synchronise, update, scan, search and maintain Systm1 records according to the Standard Operating Procedure.

Transferring in and out electronic records on Systm1 of clients moving in and out of the area.

To input/update on Systm1, including any changes to patient details and ensuring information is passed onto all relevant parties.

Other duties as necessary appropriate to the post and to meet the changing needs of Hampshire and Isle of Wight Healthcare Foundation Trust.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

• English GCSE (Level 4) or equivalent

Experience

• Good Communication skills, written & verbal (including telephone skills).
• Ability to work as part of a skill mix multi-disciplinary team.
• Ability to input accurately to electronic information systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

£24,937 a yearPlease note for part time hours the salary will be pro rata