Business Support Administrator

KPI Recruiting Ltd; Northwich; On-site; GBP 20,000 - 25,000; Full time

Job summary

KPI Recruiting Ltd is seeking a Customer Service Administrator in Northwich to provide outstanding service to clients. This permanent position includes responsibilities like handling customer inquiries and maintaining high customer satisfaction rates. The role requires strong communication skills, attention to detail, and the ability to meet targets independently, offering a supportive team environment and professional development opportunities.

Benefits

32 Days Holiday including bank holidays

Free Parking

Company social events

Qualifications

• Experience in a customer service or call centre environment is desirable.
• Excellent telephone manner and written communication skills required.
• Ability to work independently and meet daily targets.

Responsibilities

• Handle incoming calls and provide accurate resolutions.
• Deliver service via telephone and email, aiming for first-time resolution.
• Conduct quality checks and follow up with customers.

Skills

Communication skills

Attention to detail

Organisational skills

Job description

Customer Service Administrator

Northwich

Working Hours: 8.30 - 4.30, Monday - Friday, no weekend work

Type: Permanent

Job Description

Are you passionate about delivering exceptional customer service and enjoy solving problems? We are looking for a proactive, detail-oriented Customer Service Advisor to join our dynamic team.

What You Will Do

• Handle incoming calls promptly, identify callers and their needs, and provide accurate, policy-aligned resolutions.
• Deliver outstanding service via telephone and email, aiming for first-time resolution and customer satisfaction.
• Return voicemail messages daily, ensuring no query is left unanswered.
• Proactively follow up with customers and training providers weekly to resolve outstanding queries and update contact details.
• Perform quality checks by proofreading cards before issuance and conduct follow-up satisfaction checks with at least 5 customers weekly.
• Support training providers with expiring packs, ensuring timely action despite automated notifications.
• Ensure fast, accurate registration production, maintaining a 48-hour turnaround in line with training guides and procedures.
• Maintain excellent communication skills and accuracy in all interactions and documentation.

What We’re Looking For

• Previous experience in a customer service or call centre environment (desirable)
• Excellent telephone manner and written communication skills
• High attention to detail and organisational skills
• Ability to work independently and meet daily targets
• Comfortable working with databases and internal systems

What We Offer

• A supportive team environment
• Opportunities for training and professional development
• Competitive salary and benefits package
• The chance to make a real impact on customer experience
• 32 Days Holiday (including bank holidays and your birthday)
• Free Parking
• Company social events

Contact Lily at 01270 589 943 or email [e-mail]