Business Support Administrator

Croydon Health Services NHS Trust; City Of London; On-site; GBP 44,000 - 53,000; Full time

Job summary

A healthcare provider in the UK is seeking a Business Support Administrator to oversee data analysis and staff management within their Urgent Care services. The role involves coordinating meetings, validating data, and ensuring high-quality administrative support. Candidates should have A-level education or equivalent, with a focus on data analysis and management skills. This is a permanent full-time position offering a salary of £44,485 to £52,521 per annum.

Qualifications

• Educated to A-level or acquired equivalent experience.
• Data analysis qualification (or working towards).
• Knowledge of healthcare administrative systems and processes.

Responsibilities

• Analyse and present data for urgent care services, identifying opportunities for improvement.
• Manage staff performance and recruitment processes.
• Coordinate monthly management meetings and generate reports for senior management.
• Regularly validate data to prevent breaches and share validated data.

Skills

Data analysis

Staff management

Communication

Performance monitoring

Education

A-level or equivalent experience

Data analysis qualification (or working towards)

Tools

Healthcare administrative systems

Job description

We aim to develop a more comprehensive role that will ensure real-time validation, excellent understanding of data handling for reports / business cases/ slides etc, and provision of data for daily performance across all units within the Urgent Care services including AMU, SDEC and Emergency Paediatrics. The primary responsibilities of the new position will include:

• Analysing and presenting data for all urgent care services, including SDEC and the Emergency Paediatric team, will identify opportunities for improvement and cost savings in urgent care.
• Planning and coordinating business meetings, preparing and distributing necessary data and documentation beforehand.
• Overseeing and supporting non-paid finance including raising invoices within the admin budget and coordinating financial matters with the Service Manager and Operational Manager.
• Managing the RADAR system and overseeing the risk register, complaints, and incidents.
• This new position will closely collaborate with the existing Band 6 Admin Manager, sharing responsibilities and providing cover for each other when necessary. They will also jointly manage the POD 13 staff members and oversee the larger administrative team.
• Proposed Interview Date - 14th October 2025

Main duties of the job

The department has 1 WTE Business Support Administrators who will oversee all administrative functions within Urgent, Emergency and Acute Care footprint, offering senior-level support and expert guidance to the entire team. There will be two Business Support Administrator roles and whilst each individual will take the lead in delivering specific areas the post-holders will share most responsibilities and over time be expected to be cross cover all key elements of the role if one post-holder is on leave. One Business Support Administrator will lead on supporting the Administration Manager in overseeing Pod 13 and the Locum doctor rota, whilst the second role will lead on managing RADAR system for the CBU and reporting and analysing performance data. These roles are responsible for managing administrative processes to ensure high-quality, effective, and patient-centred care while achieving all performance targets. They will provide regular updates on these targets and collaborate closely with the wider management team, including nursing and clinical leads. Additionally, they will escalate any issues that may disrupt the patient experience to the Operational and Service Manager. Occasionally, the post holder may represent the Service Manager in their absence. Furthermore, they will lead all operational and strategic initiatives to ensure that administrative services effectively support Urgent Care in delivering outstanding patient care.

About us

Croydon Health Services provides integrated NHS services to care for people at home, in schools, and health clinics across the borough as well as at Croydon University Hospital and Purley War Memorial Hospital.

CUH provides more than 100 specialist services and is home to the borough's only Emergency Department and 24/7 maternity services, including a labour ward, midwifery-led birth centre and the Crocus home birthing team.

Purley War Memorial Hospital (PWMH) in the south of the borough offers outpatient care, including diagnostic services, physiotherapy and ophthalmology services run by Moorfields Eye Hospital, alongside an onsite GP surgery.

Our experienced staff take care of people of all ages across the borough of Croydon.

We are a very close-knit and friendly organisation where everyone of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset.

Join us and be a part of the team that is making Croydon proud

Job responsibilities

Roles and Responsibilities

1. Staff Management
   • Line management of Band 4 AMU Secretary, Band 4 ED Secretary and Band 3 Trauma Registry Administrator and be accountable for the delivery of their key responsibilities.
   • Take charge of monitoring and managing staff performance, appraisals, and essential skills as per the management structure below.
   • Manage annual leave, flexible working requests, and long-term sickness for direct staff members and supporting POD 13 Business Support Administrator if required.
   • Be responsible for recruitment processes within the management hierarchy.
2. Pathway and Improvement
   • Oversee and coordinate monthly management meetings by taking actions and generating reports for senior management.
3. Data Analysis and performance
   • Assist Senior Management team of the CBU Team in the delivery and presentation of the Emergency Pathways through administrative and data analysis and review.
   • Management and Coordination of administrative service in ensuring current systems remain fit for purpose and support senior members with the improvement plans e.g. supporting in writing business cases, writing SOPs, creating reports etc.
   • Working as a part of multidisciplinary team to share patient pathway informations
   • Regular validation of data on a daily, weekly, and monthly basis to prevent breaches and sharing validated data with wider departments to support pathway improvements and address any issues promptly.
   • Taking charge of submitting national and local validations of breaches
   • Participating actively in business management meetings to pinpoint opportunities for improvements and cost savings in urgent care.
   • Directly managing the Band 3 Trauma Registry Administrator.
   • Be the accountable lead for the investigation of any breaches of targets, and put in place actions to resolve and prevent
   • Responsible for following data submissions: Assault data, LAS data, Mental Health data, and 12-hour performance data.

Person Specification

Education and qualification

• Educated to A-level or acquired equivalent experience
• Data analysis qualification (or working towards)

Knowledge

• Knowledge of the healthcare administrative systems and processes
• Demonstrable skills identifying, establishing, and maintain relationships with stakeholders at all levels
• Self-staring and proactive, self-aware, flexible and adaptable
• Awareness of National Standards for project delivery and analysis

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Croydon Health Services NHS Trust

Address

Emergency Department Croydon University Hospital

£44,485 to £52,521 a yearpro rata per annum incl HCAS (Outer)

Contract

Permanent

Working pattern

Full-time

Reference number

199-7374036-FM-MT

Job locations

Emergency Department Croydon University Hospital