Business Support Administrator

Staffordshire County Council; Cannock; On-site; GBP 9,000 - 12,000; Part time

Job summary

Staffordshire County Council’s Cannock Chase Family Hub is recruiting a part-time Receptionist to welcome families and young people, handle enquiries, and provide a friendly, professional first point of contact.

You will manage calls and emails, register service users, signpost to activities, input data, and offer information and guidance while working 18.5 hours per week across Mon-Thu mornings and Fri mornings.

Qualifications

• GCSE English or equivalent required.
• Experience using computer-based information systems in an office environment.
• Excellent written and oral communication with children, young people and parents as customers, plus staff from partner organisations.
• Proven customer service skills and delivery of high-quality services.
• Able to adapt to changing work priorities.

Responsibilities

• Provide excellent customer care and a professional reception service for families and young people.
• Manage incoming telephone calls, emails and enquiries about services.
• Register new service users and signpost to relevant activities and provision within the district.
• Data inputting
• Provide information, advice and guidance.

Skills

Customer service

Communication skills

Organisational skills

IT literacy

Education

GCSE English or equivalent

Tools

Office IT systems

Job description

Our Family Hubs offer a local support centre for families with children and young people aged 0-19 years, (aged 25 with Special Educational Needs & Disabilities (SEND)).

They are a place:

• to get help, information, advice, guidance and support to overcome difficulties and build stronger relationships.
• that provides a multiagency offer that can be accessed face to face or virtually.

We have a post available:

18.5 hours per week at Cannock Chase Family Hub, WS11 5BU

Hours of work:

Monday - Thursday 9.00 am - 12.45pm and Fridays 9.00 am - 12.30pm

Main Responsibilities

You will provide excellent customer care and a professional reception service meeting and welcoming families, children and young people into our Family Hubs.

You'll also:

• manage incoming telephone calls, emails and enquiries about services
• register new service users and signposting to relevant activities and provision within the district.
• data inputting
• provide information, advice and guidance

The Ideal Candidate

You’ll have good organisational skills and experience of using a wide range of IT systems. Be able to have a flexible approach to work and have a passion to always give the best service.

The minimum essential criteria that will be assessed for the purposes of shortlisting will be,

• GCSE English or equivalent
• Experience of using computer-based information systems in an office environment
• Good written and oral communication skills with children, young people, and parents as customers, as well as staff from partner organisations
• Evidence of excellent customer service skills and the achievement of high-quality services
• Evidence of being able to adapt to changing work priorities

You will be based at Cannock Chase Family Hub and may occasionally be required to provide ad hoc cover in Rugeley.

For further information please contact Michelle Nevey, Cannock Chase Family Hub Manager at michelle.nevey1@staffordsh ire.gov.uk

Interviews will be held on the 20th August 2026.

Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered.

About Staffordshire County Council

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as yourapplication meets the minimum criteria for the post.

As you’ll know safeguarding and promoting the welfare of our children and young people/vulnerable adults is important to us and that’s why this position is subject to a criminal record check from the Disclosure and Barring Service. If applicable you should disclose details of unspent and unfiltered spent reprimands, formal warnings, cautions and convictions in your application form.