Business Support Administrator

Integrated Care System; Barnstaple; On-site; GBP 21,000 - 25,000; Full time

Job summary

A leading community mental health service is seeking a full-time Band 3 Administrator to join their perinatal community teams in Barnstaple. The successful candidate will support clinicians with administrative tasks critical to the delivery of high-quality care. Responsibilities include coordination of meetings, managing data, and using various Trust systems. The position requires excellent organisational skills and experience in healthcare administration.

Benefits

Ongoing managerial supervision

Development opportunities

Qualifications

• Experience of working within an administrative or secretarial team.
• Previous experience of dealing with confidential and complex information.
• Ability to take accurate formal and informal minutes.

Responsibilities

• Providing comprehensive administrative support to the assigned team.
• Maintaining attendance records and taking meeting minutes.
• Inputting complex and sensitive data into patient records systems.

Skills

Organisational skills

Ability to prioritise workload

Numeracy skills

Literacy skills

Communication skills

Education

NVQ3 in administration or equivalent

GCSE English & Maths at Grade 4 or equivalent

Tools

Microsoft Office

Electronic patient records system

Job description

We are seeking a full time Band 3 Administrator for our North Devon & Exeter Perinatal Community Teams; this is an excitingopportunity to join our team of administrators & perinatal mental healthprofessionals based in West Pilton Health & Wellbeing Clinic, Barnstaple.

Devon Partnership Trust Perinatal Service is awell-established one & nationally awarded (Positive Practice in MentalHealth - Community Perinatal Team 2016 winner). We have close workingpartnerships with our local Maternity & Health Visiting colleagues. We willprovide on-going managerial supervision & development opportunities whereappropriate.

We are looking for someone who has a positive attitudetowards working in the field of mental health, is able to work alongside otherswithin the team. Alongside generaladministration duties, the role will include, receiving and prioritising phonecalls from women/birthing people who are using our service, family members and alsoprofessionals inside and outside of Devon partnership trust. Also there will bea requirement to use a number of different Trust computer systems and be ableto produce high quality written information.

Main duties of the job

Administrationservices underpin all of our clinical activity at Devon Partnership NHS Trust,which means our dedicated and enthusiastic administration workforce is vital tothe delivery of first class care.

The postholder will provide comprehensive administrative support to the assigned team.There will be an expectation for the post holder to be highly motivated,flexible and multi-skilled with excellent organisational skills. The postholder will have high standard of skills using Microsoft Office packages andexperience of using bespoke IT systems.

The postholder will need to meet deadlines, collate data and maintain standardsrelating to administrative processes. They will need to be able to work withina team effectively and share work streams across the Perinatal Service whereappropriate. The role will involve the coordination and implementation ofoffice procedures and will require a high degree of organisational skills andexcellent working knowledge of administrative systems.

About us

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do

Our values

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Job responsibilities

Key Responsibilities include:

Work within an administration team supportingclinicians who provide community mental health services

Meetings administration; taking and distributing formal minutes;recording clear actions and following these up to check completion; maintainingattendance records

Frequently inputting complex and sensitive datarelating to people who use our services onto electronic patient records system

Support the manager and team by ensuring that recordsare up to date on all staffing and patient systems as required and that itemsare dealt with quickly and efficiently on finance systems.

Person Specification

Experience

• Excellent organisational skills
• Ability to prioritise workload and adapt to change when required
• Previous experience of working within an administrative or secretarial team
• Experience of dealing with confidential and complex information
• Ability to take accurate formal and informal minutes
• Demonstrate good numeracy and literacy skills
• Previous experience of working in a Healthcare or Social Care administrative setting

Qualifications

• NVQ3 in administration or equivalent level administrative knowledge and experience
• GCSE English & Maths at Grade 4 or equivalent
• Evidence of continuing professional and personal development
• RSA 3 Word Processing or equivalent experience

Knowledge & Skills

• Intermediate IT skills in Microsoft Office Packages, ie Word, Excel, PowerPoint and Outlook and Microsoft Teams
• Working knowledge of a range of administrative procedures including diary management and arranging appointments
• Experience or understanding of creating electronic records, electronic filing systems
• Electronic data base management.
• Ability to manage diverse workload whilst dealing with frequent interruptions
• Ability to meet deadlines and to work under pressure
• Exceptional organisational skills and ability to prioritise
• Ability to work both independently and as part of a team
• Ability to provide a high standard of secretarial support for meetings e.g. organising, booking venues and minute taking
• Knowledge of our business and how it supports patient care
• Advanced keyboard skills
• Experience of audio typing

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.