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Business Support Administator

Corpay

Swindon

On-site

GBP 22,000 - 28,000

Full time

4 days ago

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Job summary

A leading company in commercial payments is seeking a Business Support Administrator to provide administrative support and act as the first point of contact for queries. This full-time role in Swindon offers a collaborative environment and requires strong communication and multitasking skills. The successful candidate will manage accounts, handle customer inquiries, and ensure quality assurance checks. Benefits include free medical coverage and a competitive salary package.

Benefits

Free on-site parking

Free private medical via Vitality

4 x your annual salary for life insurance

5% company pension contributions

Qualifications

Experience in customer service or administration required.
Excellent communication and organizational skills necessary.

Responsibilities

Provide administrative support across multiple accounts.
Act as first point of contact for query resolution.
Handle incoming calls and manage regular tasks.

Skills

Communication

Multitasking

Customer Service

Problem Solving

Tools

MS Office

SQL

SalesForce

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5 days ago Be among the first 25 applicants

Join to apply for the Business Support Administator role at Corpay

Corpay^ is currently looking to hire a Business Support Administrator within the UK Business Support division. This position falls under our Allstar Business Solutions line of business based in Swindon, UK.

This is a full-time, 6 months fixed term contract, working onsite at the Swindon office. Working hours are Monday to Friday 8.45am – 5.15pm.

What You’ll Be Doing

The successful candidate will be responsible for providing administrative support across multiple accounts within the organization and act as first point of contact for query resolution. The ideal candidate will have excellent communication skills and the ability to multitask effectively.

Key Accountabilities

Creating new accounts for customers and merchants to the correct parameters
Completing quality assurance checks on new accounts for customers and merchants to ensure a smooth and efficient implementation of services. Updating and amending accounts as required for accuracy
Identifying errors with new customer or merchant accounts and handling these accordingly to get them corrected
Act as first point of contact for query resolution and issues that are raised via the merchant, Relationship Management or customer facing teams
Handle incoming calls from merchants regarding card acceptance and invoice queries, network additions, deletions and other changes
Create and amend price rules
Manage all regular tasks and queries in a timely manner, providing solutions and advice within the agreed service levels to ensure first class delivery as well as liaising with other areas of the business to fulfil customer/merchant requirements.
Processing, reconciling VISA payments and managing disputes
Identify sites with zero turnover and investigate for further action
Adhere to company policies and procedures, including maintaining confidentiality of sensitive information
Carry out periodic SOX Control audits of active sites

What We’re Looking For

Previous experience within a customer service, operational or administration environment working within agreed service levels
Experience of working as part of a busy team with empathy, compassion, and a genuine desire to support others
You will have excellent customer services skills, a proactive 'can do' attitude, happy to help and assist a variety of customers, organisational skills and attention to detail whilst being able to remain calm in a busy environment. You will be expected to have the ability to work independently as well as part of a collaborative team.
Good telephone, written/verbal communication skills
Competence in MS Office, especially Excel, SQL and financial systems
Experience of using SalesForce would be desirable
A confident communicator who can demonstrate good customer resolution techniques
Strong attention to detail and accuracy
Ability to handle confidential information with discretion and professionalism.
Strong problem-solving skills and ability to work independently.
Ability to work collaboratively and effectively in a team environment.
Flexibility and adaptability to changing priorities and demands.

The Rewards We’ll Give You

Opportunity to work with great people!
Free on-site parking
Great salary package
Free private medical via Vitality
Free rewards and discounts via Gratitudes
4 x your annual salary for life insurance
5% company pension contributions

#INDOPS-INT

About Corpay

Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.

Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.

Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Administrative

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