Business Solutions Integration Manager

Global Relay; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Business Manager for Technology Partners to drive value and growth through strategic partnerships. This role involves managing technology integrations, providing pre/post-sales support, and collaborating with internal teams to enhance customer satisfaction. You will leverage your technical knowledge and account management skills to educate partners and troubleshoot integration issues. Join a dynamic environment that values creativity, diversity, and work-life balance, where your contributions will be recognized and rewarded.

Qualifications

• 3+ years of experience in technical and/or account management role.
• Ability to educate Partners on implementation processes.

Responsibilities

• Organize Technology integration discussions and serve as a business expert.
• Build strong relationships with integrators and ensure satisfaction.

Skills

Technical Management

Account Management

Problem-Solving

Communication

Education

Bachelor's Degree

Job description

Who we are:

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

We encourage you to apply if your qualifications and experience are a good fit for any of our openings.

Your role:

• Acts as a trusted advisor: Build strong relationships with Technology Platform Providers, Customers, and 3rd party integrators. Understand their needs and goals – conduct requirements gathering and provide strategic guidance to help them achieve a Technology Integration.
• Drives value and growth: Manage Technology partnerships to increase revenue through Partner Platform Integration.
• Provides both pre/post-sales technical assistance to Global Relay Integration Partners, and post integration support to Global Relay Archive Customers.
• Disseminate technical requirements & product documentation while educating Technology Partners in Global Relay’s integration options and processes.
• Coordinate and work with Global Relay departments, including Product, Sales, Legal, Finance, Marketing and Provisioning to address Technology Partner matters.
• Understands and explain the features & benefits of Global Relay’s Technology Stack; evaluate Technology Partner requirements to present an appropriate product and solution.
• Broaden Global Relay’s Data Connectors Ecosystem to increase Data connectivity options.
• Work with the Technology Partner to Identify regulatory implications of their Technology Platform. Identify competitive differentiators while cultivating use-case benefits analysis.

Your responsibilities:

• The Business Manager - Technology Partners will organize Technology integration discussions and serve a business matter expert for all Technology Partners.
• Technology Partners is expected to engage with Integration Partners pre-sales and post-sales to ensure adoption of Global Relay services.
• You will be responsible for building strong relationships with integrators, ensuring satisfaction of Global Relay products and services.
• Business Manager - Technology Partners work directly with Business Development and Product Development teams and will be the primary point of contact for each integration.
• The Business Manager - Technology Partners will work closely with internal stakeholders to provide exceptional customer service to our mutual customers and report Technology Partners details to leadership.

About you:

• 3+ years of experience in technical and/or account management role.
• Ability to educate Partners on implementation process. Liaise with Partners and internal teams to Troubleshoot integration issues and provide technical solutions.
• Professional business manners with the ability to interact with Business & Technical resources.
• Proven ability to effectively manage time, workload and shifting priorities in a fast-paced environment with a strong attention to detail.
• Fluently convey technological solutions and business value.
• Resourceful with strong problem-solving skills.
• Enthusiastic, strong work ethic and positive attitude.

What you can expect:

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.