Business Solutions Architect

Ventrica; Southend-on-Sea; On-site; GBP 50,000 - 75,000; Full time

Job summary

Join a forward-thinking company as a Digital Solutions Architect. In this dynamic role, you'll design and implement innovative digital solutions that transform customer experiences. Collaborate closely with teams and clients, using your expertise to craft tailored solutions that drive success.

Qualifications

• Experience in designing tailored digital solutions for client needs.
• background in consultative selling and ability to engage clients effectively.
• knowledge of target operating models within BPO or Contact Center industries.

Responsibilities

• Lead the design of end-to-end digital solutions, enhancing customer experience.
• Support sales teams with solution expertise during the sales cycle.
• Facilitate discovery workshops with clients to address business challenges.

Skills

Digital Expertise

Solution Design Excellence

Relationship Building

Excellent Communication Skills

CX Technology Understanding

Tools

Zendesk Suite

Zendesk Support

Zendesk Chat

Job description

Lead Innovation And Transform Customer Experience With Digital Solutions.

Are you a business solutions architect with a passion for designing cutting-edge solutions, harnessing digital transformation? Do you thrive on crafting scalable, innovative solutions that elevate the customer experience within customer management operations and solve real business challenges? If so, we want to talk to you about your next career move.

At Ventrica, we're a forward-thinking company with big plans for the future, and we’re looking for a skilled Digital Solutions Architect to join our team. In this role, you’ll drive the design and delivery of impactful solutions as part of a broader operating model design, working closely with both internal teams and Clients to ensure success. You’ll lead discovery workshops that include understanding key customer journeys and supporting processes, validate technical approaches, and create business solutions that highlight the power and value of digital products.

If you’re ready to thrive in a fast-paced, growth-oriented company where your expertise will directly contribute to transformative customer experiences, let’s chat.

What You’ll Be Doing:

• Own the Solution Design: Lead the design of end-to-end digital solutions, ensuring they seamlessly blend into operations, optimising the customer’s experience, removing waste, smoothing out journey friction, and enhancing agent activities. The solutions will be scalable, secure, and perfectly aligned with Client needs.
• Consultative Selling: Support sales teams by providing solution expertise throughout the sales cycle, helping to craft compelling value propositions and blended proposals.
• Lead Discovery Workshops: Facilitate discovery sessions with clients to understand their business challenges and translate them into powerful digital and/ or blended digital solutions.
• Validate Feasibility: Ensure the technical and operational feasibility and implementation success of proposed solutions, working closely with delivery and operational teams to validate approaches.
• Collaborate with Zendesk Teams: Build strong relationships with Zendesk’s technical and commercial teams to stay up-to-date on product capabilities and leverage their expertise.
• Support RFI/RFP Responses: Provide digital, operating model and value-based content for RFI/RFP responses, ensuring alignment with Client requirements and business objectives.
• Solution Selling: Support contract negotiations with your technical, digital and operational expertise, ensuring that solutions meet both business and Client needs.
  
  

What You'll Bring to the Role:

• Digital Expertise: Deep knowledge of digital products and capabilities. Passionate about designing tailored solutions for diverse Client needs, delivering exceptional Customer Experience outcomes
• Solution Design Excellence: A proven track record of designing and delivering scalable, future-proof solutions that enhance the customer experience.
• Target Operating Model understanding - you have worked within the BPO and/ or Contact Centre industries and understand where digital solutions can enhance and optimise overall Customer Operations
• Consultative Selling Experience: Strong experience in consultative selling, with the ability to engage Clients, understand their challenges, and design solutions that add real value.
• Relationship Building: You excel at building relationships with stakeholders at all levels, from operational teams to C-suite executives, positioning yourself as a trusted advisor.
• Excellent Communication Skills: You’re skilled at presenting complex solutions in a clear and engaging way, whether in technical documentation or high-level presentations.
• CX Technology Understanding: You have a solid understanding of customer experience (CX) technologies, CX strategies and how digital solutions fit within broader business systems and operational settings.
  
  

Preferred Qualifications:

• Strong Experience with Digital Solutions: Hands-on experience of digital solutions, ideally with knowledge of Zendesk Suite, Zendesk Support, Zendesk Chat.
• Strong Technical Background: ability to understand tech stack opportunities when designing solutions, ideally in a fast-paced, customer-focused environment.
• Operational solutions background: designing multi-faceted solutions, with a strong digital focus
• Sales & Delivery Collaboration: Proven ability to collaborate with both sales teams and delivery teams to create and execute successful solution strategies.