Managed Services Bid & Solutioning, FS Senior Manager

PwC UK; Cardiff; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Empowered flexibility

Private medical cover

24/7 access to a virtual GP

Six volunteering days a year

Job summary

PwC UK is seeking individuals to design scalable managed service solutions within Financial Services. The role involves optimising business processes and translating complex client requirements into deliverable solutions. Strong experience in operations transformation and stakeholder management is essential.

You will work within a multidisciplinary team, contributing to bids and supporting the development of high-quality proposals. Benefits include flexible working arrangements and private medical cover.

Qualifications

• Strong experience in business process design, operating model development, or managed service solutioning.
• Experience working on outsourced services or operations transformation, ideally within Financial Services.
• Ability to translate complex operational concepts into clear documentation.
• Understanding of service design principles, including KPIs and SLAs.

Responsibilities

• Design and optimise business processes and service delivery models.
• Support qualification of managed service opportunities with senior stakeholders.
• Contribute to bid strategy development with compelling narratives.
• Collaborate with teams to ensure integrated solution design.

Skills

Business process design

Operating model development

Managed service solutioning

Stakeholder management

Service design principles

Job description

About The Role

PwC’s Managed Services delivers trusted expertise, rapid execution, and enduring outcomes by blending cutting‑edge technology with deep operational insight.

As part of the Solutioning Team within the Managed Service Catalyst – a specialist group driving PwC’s managed services growth – we ensure our offerings address complex client challenges and position PwC to win and deliver transformative managed services engagements that create lasting strategic, regulatory, and commercial advantage.

This role focuses on the design of scalable, process‑led managed service solutions, within Financial Services – Banking and Capital Markets, Insurance, and Asset and Wealth Management. Working as part of a broader pursuit team led by Directors and Partners, you will bring deep expertise in business process design, operating models, and service delivery frameworks, translating client requirements into practical, deliverable solutions.

This role is particularly suited to individuals with a background in target operating model design, process re‑engineering, or operations transformation, rather than technology architecture solutioning experience.

What Your Days Will Look Like

• Design and optimise business processes and service delivery models, including as‑is/to‑be process mapping, service catalogue definition, and the establishment of SLAs, KPIs, performance frameworks, and governance controls.
• Develop key operating model components such as roles and responsibilities, workflow design, service management structures, and transition and mobilisation approaches.
• Support the qualification and shaping of managed service opportunities by working with senior stakeholders to understand client objectives, operating environments, and constraints.
• Contribute to bid strategy development by defining win themes and creating clear, compelling narratives that align client needs, policy drivers, and PwC’s differentiators.
• Translate regulatory, policy, and operational requirements into scalable service designs, while supporting bid development through high‑quality written responses and solution articulation.
• Collaborate with commercial, finance, and cross‑functional teams (technology, delivery, risk) to inform pricing, ensure integrated solution design, support governance forums, and enable a smooth transition from solutioning into delivery.

This Role Is For You If You Have

• Strong experience in business process design, operating model development, or managed service solutioning.
• Experience working on outsourced services, operations transformation, or managed services environments, ideally within Financial Services (Banking, Insurance, or Asset & Wealth Management).
• Experience contributing to bids or solution design activities, including written responses for client proposals.
• Ability to translate complex operational concepts into clear, structured, and compelling documentation.
• Understanding of service design principles, including KPIs, SLAs, governance models, and control frameworks.
• Strong stakeholder management skills, with the ability to work effectively within multidisciplinary teams.
• Experience coaching or supporting junior team members in structured delivery environments.

What You’ll Receive From Us

No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions.

We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.