Business Services Lead

Mactech Energy Group; Bridgwater; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading energy services provider in the UK seeks a Business Services Lead to oversee training administration and service operations across the Nuclear Skills Alliance. The role involves managing a contractor team, ensuring the quality of training data, and leading operational enhancements. Ideal candidates will have significant experience in service operations within regulated environments and a proven record of managing performance against KPIs. This position plays a critical role in capability readiness and compliance within the nuclear sector.

Qualifications

• Demonstrable leadership of administration and support service teams within complex projects.
• Excellent stakeholder engagement and negotiation skills, particularly with third-party suppliers.
• Expertise in LMS systems, data assurance, and digital transformation.

Responsibilities

• Lead the delivery and continuous improvement of training administration.
• Line management of a contractor team delivering administrative services.
• Act as strategic system owner for the LMS and associated learning technologies.

Skills

Leadership of administration and support service teams

Stakeholder engagement and negotiation

Expertise in LMS systems

Ability to lead change initiatives

Understanding of competency-based management

Job description

The Business Services Lead leads the delivery and continuous improvement of training administration and service operations across the Nuclear Skills Alliance. With direct line management responsibility, oversight of contractor performance, and ownership of business-critical systems, the role plays a strategic part in ensuring capability readiness for NNB, Nuclear Operations, and other key business areas. The role interfaces with senior stakeholders, manages complex data landscapes and supplier contracts, and leads operational enhancements.

Principal Accountabilities

• Line management of a contractor team delivering administrative services; responsible for performance management, development and team leadership.
• Lead the end-to-end onboarding and induction process for Training Administrators across all NSA-aligned business areas.
• Act as strategic system owner for the LMS and associated learning technologies; provide governance, training, and business reporting.
• Own and oversee the quality of training data and compliance metrics, including LC12 assurance and governance reporting.
• Manage the Inspiro contract, acting as supplier performance lead; ensure consistent delivery against SLAs and report/escalate service risks.
• Represent NSA in cross-functional meetings (e.g. CommOps, Commercial, PMO); advocate for service enhancement and operational efficiency.
• Develop and continuously improve process documentation, workflows and reporting structures to drive operational excellence.
• Coordinate external training activities and ensure commercial and delivery alignment with business needs.
• Lead planning and service assurance for K23 training facility bookings and support infrastructure.
• Contribute to the design and delivery of the wider Competency Management Framework and its operational deployment.
• To act as a deputy to the Business Services Group Head, supporting the team and representing BusServ at relevant meetings.
• To oversee and deliver the NSA's requirements for Org Capability Compliance and Nuclear Baseline.

Knowledge, Skills, Qualifications & Experience

• Demonstrable leadership of administration and support service teams within complex projects.
• Excellent stakeholder engagement and negotiation skills, particularly with third-party suppliers.
• Expertise in LMS systems, data assurance, and digital transformation.
• Ability to lead change initiatives and manage through ambiguity.
• Strong understanding of competency-based management within regulated environments.

Qualifications & Experience

• Significant experience in service operations within a regulated environment (e.g. nuclear, defence).
• Proven ability to manage third-party contracts and performance against KPIs.
• Skilled in interpreting and applying regulatory compliance (e.g. LC12).
• Track record of driving continuous improvement and innovation within administrative functions.
• Previous contribution to strategic planning and capability development programmes.