Business Services Director

Armstrong Watson; Glasgow; On-site; GBP 90,000 - 150,000; Full time

Benefits offered by this job

Salary Sacrifice Pension (4x salary)

Health Shield Cash Plan

Annual Leave scheme

Smart Working Policy

Employee Assistance Programme

CPD support

Staff referrals & memberships

Job summary

Armstrong Watson is recruiting a Business Services Director for our Glasgow office. The role focuses on managing client relationships, driving growth, and leading a team within the Business Services division.

You will oversee fee setting, staff objectives, and performance, while developing new business and supporting recruitment and people-related matters to sustain our momentum and maintain high standards of service.

Qualifications

• Excellent communicator with strong written and verbal skills.
• Ability to build long-term client relationships and network.
• Proven track record in driving growth and opportunities across service lines.

Responsibilities

• Conducting client meetings and acting as a Relationship Manager for a designated portfolio.
• Raising and approving fees for own portfolio.
• Setting objectives for direct reports and monitoring progress and KPIs.
• Monitoring performance and providing feedback to the Business Services Partner.
• Signing off documents and accounts where legally acceptable.
• Building own professional network to generate new business.
• Assisting with recruitment activity and people-related matters.

Skills

Relationship management

Leadership

Communication

Business development

People management

Education

ICAS/ICAEW/ACCA qualified

Job description

Business Services Director

Department: Business Services

Employment Type: Full Time

Location: Glasgow

Description

About Us

Build something exceptional, with us...

Our ambition is clear and openly bold.

Armstrong Watson is on a journey to more than double our turnover by 2030, through disciplined organic growth, the attraction of outstanding talent, and the selective acquisition of like‑minded firms.

But growth alone is not the goal. Reputation is. And reputation is earned, not inherited.

Our strategic intent is simple to say and hard to deliver. To become the most respected adviser to privately owned businesses in the North and the UK.

The firm business owners talk about. The firm lawyers and bankers recommend without hesitation.

To achieve this, we are building the best Accounting and Financial Advisory firm to deal with, not just in the North, but across the UK. Exceptional service, deep expertise, trusted relationships, and absolute reliability define everything we do. These are not slogans; they are standards we hold ourselves to every day.

At our core, we exist for one reason, to help our clients achieve prosperity, a secure future, and peace of mind.

This strategy sets the direction. Our people, our values‑led culture, and our standards will deliver it.

We are looking for people who want more than the next job. People who care deeply about:

• Standards and professionalism
• Doing work they are proud to put their name to
• Building long‑term client relationships
• Being part of a firm with real momentum and intent

If you want to grow with a business that is ambitious, values‑driven, and serious about excellence, Armstrong Watson offers opportunity and expectation in equal measure.

What you will find here:

• A firm with clear direction and momentum
• Clients who value advice and relationships
• Colleagues who care about doing things properly
• A culture built on Passion, Trust, Humanity and Honesty
• Genuine opportunity to shape your career as the firm grows

This is our moment, and our vision is clear, to build something genuinely remarkable.

The Role

We are now recruiting for a Business Services Director to join our growing Glasgow office.

The main elements of this role will include:

• Conducting client meetings without a Business Services Partner
• Acting as a key "Relationship Manager" for a designated portfolio of clients
• Raising and approving fees in connection with own portfolio
• Setting formal objectives for all direct reports and monitoring their progress / managing their development
• Monitoring individual and team performance versus original objectives and departmental KPIs and providing feedback to the relevant Business Services Partner
• Signing off and authorising documents / accounts / returns where legally acceptable
• Building own network of professional contacts which will hopefully lead to the generating of new business
• Assisting with recruitment activity in the team and dealing with other "People" related matters when required

Please note that we will not be accepting candidates from agency suppliers in connection with this vacancy.

The Candidate

In order to fulfil the responsibilities of the position, we would like candidates to be / have:

• A Full UK Driving Licence
• A qualified Accountant under ICAS, ICAEW or ACCA
• An excellent knowledge, and working experience, of preparing non-statutory, sole trader and partnership accounts alongside preparing statutory financial statements in line with UK Generally Accepted Accounting Practice
• A sound knowledge and understanding of all relevant UK taxes such as Personal Tax, Corporation Tax, VAT and Capital Taxes etc
• A good understanding of all other services offered by the firm, in order to identify opportunities to refer to other Service Lines
• An excellent communicator in both verbal and written forms, and be able to flex your style depending on your audience
• Able to effectively manage and support colleagues, ensuring they are developed to their best ability
• Able to drive business development initiatives, identifying opportunities for growth

The Benefits

In return for your hard work helping us shape our future growth and development; we will provide a competitive salary and a positive benefits package which includes:

• Salary Sacrifice Employer Contribution Pension Scheme including Life Cover (4x salary) and Income Protection
• Competitive Annual Leave entitlement & Annual Leave Purchase Scheme allowing you to buy up to 5 additional days annual leave each year
• Smart Working Policy, giving you the ability to balance home and remote working
• Health Shield Cash Plan (cash back on a range of Health benefits and discounts on holidays, fashion and entertainment)
• Employee Assistance Programme (24/7 confidential support for wellbeing and health)
• Paid flu jabs and eye tests
• Introductory Commission Scheme (financial reward if you refer a new client)
• Employee Referral Scheme (financial reward if you refer new AW colleagues) enabling you to claim up to £2,500 for each referral
• Investment towards Continuous Professional Development (CPD), which includes access to comprehensive training courses and materials
• Paid professional membership fees

In addition to all the benefits you would expect from an award winning employer, you will be given the utmost encouragement and support to develop your career further.

When you're with us... we're with you.