Business Services Co-ordinator

National Highways; Nottingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

National Highways is seeking a Business Services Co-ordinator to support our Operations team in the Midlands. The role involves providing key administrative support, engaging with customers, and managing correspondence effectively to enhance operational efficiency. Ideal candidates will possess excellent communication skills and relevant experience in an administrative setting, ensuring quality service for our customers.

Qualifications

• Must have excellent written and oral communication skills.
• Experience in a fast-paced administrative environment is crucial.
• Familiarity with document management systems and Microsoft Office.

Responsibilities

• Engagement with customers and handling correspondence.
• Providing administrative support to the business and meetings.
• Maintaining performance management information for operational support.

Skills

Communication

Time Management

Adaptability

Organisational

Flexibility

Education

Experience in Administration

Tools

Microsoft Office

Oracle Applications

Job description

Social network you want to login/join with:

Business Services Co-ordinator, Nottingham

Client: National Highways

Location: Nottingham, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference:

8af62e4e2f90

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

Job Description:

Your New role

Here at National Highways, we are looking to recruit a Business Services Co-ordinator to join our Business Services Team in the Midlands region, based from either our Birmingham or Nottinghamshire office.

This role involves delivering a broad range of administrative activities to support our regional Operations directorate. Working in a busy administration team, you will provide regional customer communication and correspondence, routine business support, and handle ad hoc requests. Excellent communication skills, time management, adaptability, prioritising, flexibility, and organisation are crucial.

What you’ll be leading on

• Engaging with customers, both verbally and in writing, in response to enquiries and complaints.
• Ensuring customer contacts and correspondence are drafted and completed to the required standards for quality and timeliness. This includes customer enquiries, complaints, and Ministerial Correspondence.
• Building and maintaining relationships with internal and external stakeholders to facilitate collaborative working.
• Providing effective administrative support to the business, including executive and project support, support to meetings and conferences, and management of supplies and consumables.
• Developing and maintaining performance management information and reports to ensure timely delivery of operational support and business services activities.

To be successful

• Excellent written and oral communication skills
• Excellent time management and organisational skills
• Flexibility and adaptability to changing priorities, with the ability to work in a fast-moving environment to tight deadlines
• Experience using business information and document management systems, mainly Microsoft Office packages (Outlook, Word, PowerPoint, Excel), and Oracle applications or similar
• Previous experience within an administration environment.

A bit about us

Operations is at the heart of maintaining the strategic road network and ensuring our customers have the best experience when using our roads.

We handle over 39,000 customer enquiries monthly, plan and deliver maintenance activities, drive efficiencies, and respond to incidents across 4,500 miles of motorways and major A-roads. Our goal is to provide safer, smoother, and more reliable journeys for National Highways customers.