Business Services Co-ordinator

National Highways; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

National Highways is seeking a Business Services Co-ordinator to join their Midlands team in Birmingham. This role involves delivering various administrative activities, managing customer communications, and providing executive support in a fast-paced environment. An ideal candidate will possess excellent communication skills, adaptability, and experience with Microsoft Office and document management systems.

Qualifications

• Excellent written and oral communication skills.
• Experience in an administrative environment.
• Ability to work in a fast-moving environment to tight deadlines.

Responsibilities

• Engage with customers regarding enquiries and complaints.
• Provide administrative support to the business, including project support.
• Develop and maintain performance management information and reports.

Skills

Communication

Time Management

Flexibility

Organisational Skills

Tools

Microsoft Office

Document Management Systems

Oracle applications

Job description

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Business Services Co-ordinator, Birmingham

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Client:

National Highways

Location:

Birmingham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

6f6a7651ba55

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

Your New role

Here at National Highways, we are looking to recruit a Business Services Co-ordinator to join our Business Services Team in the Midlands region, based from either our Birmingham or Nottinghamshire office.

This role involves delivering a broad range of administrative activities to support our regional Operations directorate. Working in a busy administration team, you will provide regional customer communication and correspondence, routine business as usual support alongside ad hoc requests. Excellent communication skills, time management, adaptability, prioritising, flexibility, and organisation are crucial.

What you’ll be leading on

• Engage with customers, both verbally and in writing, in response to enquiries and complaints.
• Ensure customer contacts and correspondence are drafted and completed to the required performance standards for quality and timeliness. Customer contacts & correspondence include customer enquiries, complaints, and Ministerial Correspondence.
• Build and maintain relationships with internal and external stakeholders to facilitate collaborative working.
• Provide effective administrative support to the business, including executive and project support, support to meetings and conferences, and management of supplies and consumables.
• Develop and maintain performance management information and reports to ensure operational support activities are delivered to standards and timelines.

To be successful

• Excellent written and oral communication skills
• Excellent time management and organisational skills
• Flexibility and adaptability to changing priorities - ability to work in a fast-moving environment to tight deadlines
• Experience with business information and document management systems - Microsoft Office packages (Outlook, Word, PowerPoint, Excel) and Oracle applications or similar
• Previous experience in an administration environment.

A bit about us

Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best experience when using our roads.

We address over 39,000 customer enquiries every month, plan and deliver maintenance activities, drive efficiencies and improvements, and respond to incidents across 4,500 miles of motorways and major A-roads. Our goal is to ensure safer, smoother, and more reliable journeys for National Highways customers.