Business Services Associate

Circle Health Group; Cheadle; On-site; GBP 20,000 - 30,000; Full time

Job summary

Circle Health Group is seeking an energetic individual for the helpdesk team, focused on delivering excellent customer service. The role involves managing patient inquiries, supporting business process improvements, and ensuring compliance with company policies. Candidates should have relevant customer service experience and GCSE qualifications in Maths and English.

Benefits

25 days holiday per year + bank holidays

Private Healthcare Scheme

Friends & Family Hospital Discounts

Enhanced Maternity, Paternity & Adoption pay

Non-contributory life insurance

Employee recognition programmes

Industry leading training and development opportunities

Qualifications

• Experience in customer services or call centre environment is advantageous.
• Maths and English GCSE at grades A-C or equivalent functional skills.
• Experience in Accounts Payable is a plus.

Responsibilities

• Support the helpdesk team to deliver efficient service to patients.
• Manage patient enquiries to a high standard.
• Support changes to business processes to improve efficiency.

Skills

Customer service

Prioritisation

Initiative

Ability to work under pressure

Confidentiality

Communication

Education

GCSE in Maths at grades A to C

GCSE in English at grades A to C

Tools

Microsoft Office

Job description

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Applicants should meet the following criteria:

• Motivated to implement/deliver on time to quality standards, with strong ability to prioritise tasks effectively
• Initiative and flexible to new ideas and ways of working
• Highly energetic and driven to succeed
• Able to stay calm and work efficiently under pressure
• Able to manage information of a confidential nature
• Experience of working in the customer services industry or call centre environment would be advantageous but not essential.
• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence.
  Microsoft Office (Excel, Word, Outlook)
• Experience in Accounts Payable

Duties of this role include:

• Support the helpdesk team to deliver a consistent, efficient, accurate and polite service to our patients.
• Manage patient enquiries to a high standard
• Support change of business processes to improve overall efficiency.
• Ensure compliance with statutory obligations and company policy.
• Ability to work within other areas of the department if required
• Complete ad-hoc requests from the management team.

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities

…and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.

Circle Health Group is proud to be a Gold member of the Armed Forces Covenant, and we welcome applications from members of the Armed Forces Community. We are also part of The Valuable 500 and we pride ourselves in being a Disability Confident Employer.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.