Business Service Advisor

Future plc; Cardiff; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prominent tech company in Cardiff is seeking a Business Service Advisor to provide top-notch service to external partners and stakeholders. This role involves managing data processes, supporting communications, and contributing to service updates. The ideal candidate will work closely with various departments, focusing on continuous improvement and personal development opportunities.

Responsibilities

• Provide excellent service to external partners and stakeholders.
• Manage data processes and support business-to-business communications.
• Contribute to regular service updates for stakeholders.

Job description

Overview

As a Business Service Advisor, you'll play a key role in providing excellent service to our external partners and stakeholders, ensuring effective handling of change management, misquotes, due diligence, and data processing. You'll be multiskilled across Group Business Service, managing data processes, supporting business-to-business communications, and maintaining expert product knowledge to assist both partners and internal teams. Reporting to the Senior Business Service Manager, you'll work closely with colleagues across departments, escalating inconsistencies and identifying trends to support continuous improvement. You'll also contribute to regular service updates for key stakeholders and be encouraged to undertake ongoing personal development, expanding your expertise within the wider Business Service Team.