Business Sales and Support Coordinator

Advance HE; York and North Yorkshire; Hybrid; GBP 27,000; Full time

Job summary

A higher education organization is seeking a Business Sales and Support Coordinator to enhance income generation activities through effective costing, pricing, and customer service. The ideal candidate has experience in cross-functional teams and a keen interest in the higher education sector. This role offers a competitive salary and flexible work options.

Benefits

Generous pension plan with USS

Enhanced family leave benefits

31 days annual leave pro-rata, plus bank holidays

Flexible working hours

Home/Hybrid work

Qualifications

• Experience of delivering as part of a cross-functional team.
• Proven experience of delivering within a sales and engagement plan.
• Experience in the effective use of costing and pricing tools.
• Experience in delivering customer service and sales to a high standard.
• Curiosity of the higher education sector in its different forms.

Responsibilities

• Ensure accurate costing and pricing services for income generation.
• Support customer queries and enhance customer service experience.
• Identify leads and manage them through established sales processes.
• Process orders in a timely and efficient manner.
• Support reporting on income and orders for informed decision making.

Skills

Experience in delivering as part of a cross-functional team

Proven experience of delivering within a sales and engagement plan

Experience in the effective use of costing and pricing tools

High standard of customer service and sales

Curiosity of the higher education sector

Job description

Overview

Business Sales and Support Coordinator

Location: England & Wales
Salary: £26,063 per annum
Contract: Full Time Permanent (35 hours per week)

Benefits:

• A generous pension plan with USS
• Enhanced family leave benefits
• 31 days annual leave pro-rata, plus bank holidays
• Flexible working hours
• Home/Hybrid work

Make a real impact in Higher Education.

Advance HE is looking for a Business Sales and Support Coordinator to support a consistent approach to delivering income generation including supporting team members to sell to clients, customer service and costing and pricing all income generating categories of Advance HE s membership, products and services.

Reporting to the Business Sales and Support Manager, the Coordinator will work collaboratively across Advance HE in a proactive way to ensure the accuracy and timeliness of delivery of costing and pricing.

We are looking for someone who adheres to formal processes and procedures with a high level of attention to detail with the curiosity to want to enhance current processes.

In addition to this, you will be responsible for:

Delivering Accurate Costing and Pricing Services

• Ensure the day-to-day use of costing and pricing tools with commercial awareness and adhering to all service level agreements and procedures related to the functions of business sales and support.
• Collaboratively working across Advance HE in a proactive way to ensure the accuracy and timeliness of delivery of costing and pricing.

Delivering Support to Customer Support and Sales Service

• Support all customers and member queries into Advance HE, aligning to operational engagement and sales plans and triaging customer queries to appropriate teams within the organisation.
• Identifying leads and taking them forward in the established sales system and process.
• Identifying engagement and taking it forward with the appropriate account managers and/or teams.
• Process orders in a timely and efficient manner, working across teams and with the Business Sales and Support Partners to meet customer needs and create an excellent experience.
• Support the reporting on all income and orders, recognising that accurate data management supports high quality reporting and informed decision making.
• Continuously improve knowledge about Advance HE s global membership, the member offer, and its products and services in order to better understand and engage in supporting the wider team and its function

In order to be successful in this role you must have / be:

Essential:

• Experience of delivering as part of a cross-functional team, securing high quality outcomes through collaborative working
• Proven experience of delivering within a sales and engagement plan that produces a pipeline of leads and opportunities that is aligned to strategic plans
• Experience in the effective use of costing and pricing tools for income generating work
• Experience in delivering customer service and sales to a high standard
• Curiosity of the higher education sector in its different forms and contexts within the UK and globally

Advance HE is a member-led, sector-owned charity that works with institutions and higher education across the world to improve higher education for staff, students and society.

Our strategic priorities of: maximise membership impact and value, supporting leadership, management and governance development for transformational change and developing educational excellence for the higher education of the future supports the work of our members and the sector.

To apply:

If you have the skills and experience required for this role, please click on Apply today to be taken to our site to complete your application.

Advance HE is committed to providing equal opportunities for everyone regardless of their background.

No agencies please.