Business Relationship Manager

Driver and Vehicle Licensing Agency (DVLA); Swansea; On-site; GBP 40,000 - 49,000; Full time

Benefits offered by this job

On-site nursery

Restaurants and coffee bar

25 days holiday

8 Bank Holidays plus Privilege Day

Job summary

DVLA is seeking a Business Relationship Manager in Swansea to ensure effective engagement between ITS and DVLA business areas. You will monitor service availability and drive improvements that align IT with business outcomes, supporting the evolving digital services portfolio.

You will champion change, engage stakeholders at all levels, and communicate clearly to bridge IT and business needs. Candidates should be prepared for required certifications outlined in the role profile and apply by the

Qualifications

• Strong internal and external stakeholder engagement experience.
• Ability to influence across seniority levels.
• Outstanding communication skills and change leadership.

Responsibilities

• Act as overarching contact point for DVLA business areas across service/product boundaries.
• Develop and maintain relationships with key stakeholders to enable ITS engagement on operational topics.
• Engage in projects and major change activity to assess business impacts and transition to live status.
• Provide two-way communication between ITS and business areas on ITSM issues and major incidents.

Job description

Salary: £44,241 - A Civil Service Pension with an employer contribution of 28.97%

Contract Type: Permanent – Flexible working, Full-time, Job share, Part-time

About the role

As a Business Relationship Manager, you will ensure effective business engagement and communication between our IT Services Directorate (ITS) and all other business areas within DVLA. You will help to ensure availability of DVLA’s services, continually monitoring and reviewing customer experience to identify improvement opportunities in a way that IT supports business outcomes. For DVLA’s ever expanding portfolio of digital services, you must ensure a thorough understanding of how these underpin business outcomes and how the business’ ways of working are evolving as new and changed services are delivered.

Key Responsibilities

• Act as an overarching contact point for a portfolio of DVLA’s business areas (such as DM, ISG, CAEG, OSG, Contact Centre and non-operational areas), across service and product boundaries.
• Develop and maintain positive relationships with key stakeholders across your portfolio of business areas, providing an efficient means of engagement with ITS on key operational topics, issues and activities.
• Engage with project and major change activity to ensure that operational business impacts, outcomes and ways of working are fully understood when new or changed services are transitioning into live status.
• Provide effective two-way communication between ITS and business areas on IT Service Management issues and activities requiring overarching communication across service and product boundaries, such as Major Incidents and service-impacting changes.

Benefits

• Best in class learning and development tailored to your role
• An environment with flexible working options where we encourage a great work-life balance
• A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues
• Generous employer contribution of 28.9%, depending on chosen pension scheme
• Digital communities with clear career frameworks
• On-site nursery, restaurants and coffee bar
• 25 days holiday (plus bank holidays), increasing by 1 each year (up to 30) & 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday
• 24-hour Employee Assistance Programme providing free confidential help and advice for staff

About you

You will have strong internal and external stakeholder engagement experience, with the ability to influence across all levels of seniority within the organisation.

You will be a strong advocate for change and continual improvement, recognising the benefits of promoting a change culture across your stakeholders and customers.

Above all you will have outstanding communication skills with the ability to engage an audience and handle challenge strategically and professionally.

You must hold or be willing to work towards the certifications listed within the attached role profile.

Apply before 11:55 pm on Monday 14th September 2026