Business Relationship Executive Job

Flame Healthcare Limited; East Grinstead; On-site; GBP 30,000 - 42,000; Full time

Job summary

Flame Health Optometry is recruiting a Business Relationship Executive for an onsite, full-time role based in East Grinstead. You will cultivate relationships with optometry practices, drive referrals, and identify partnerships to promote services such as laser eye surgery and cataract care.

The role reports to the Head of Marketing & Business Development and requires strong communication, organisational skills, and driving capability to cover a local territory.

Qualifications

• Proven experience in relationship development, sales, or account management.
• Experience with a customer relationship management system; Salesforce preferred.
• A full UK driving licence and access to your own vehicle.
• Experience in healthcare, optics, or aesthetics is advantageous.

Responsibilities

• Develop and strengthen relationships with independent and multiple optometry practices through regular face-to-face visits.
• Create structured engagement plans to increase referrals and identify new partnerships (sports clubs, employers, hotels, concierge networks).
• Organise educational evenings, patient information events and local promotional activity with marketing support.
• Record interactions in Salesforce, monitor referral activity, and provide reports on relationship activity and event returns.
• Represent the clinic with a professional, credible, and growth-focused approach.

Skills

Relationship building

Sales

Account management

Business development

CRM systems

Salesforce

Driving licence

Tools

Salesforce

CRM software

Job description

Job Overview

Flame Health Optometry have been instructed to recruit a Business Relationship Executive for an onsite, full-time position based in East Grinstead. This role will suit a confident relationship-builder with experience in sales, account management, or business development, who can strengthen professional partnerships and support growth for a private ophthalmology service.

About the Job

Reporting to the Head of Marketing & Business Development, you will build and develop relationships with independent and multiple optometry practices, conducting regular face-to-face visits and creating structured engagement plans to increase referrals. You will also identify partnerships with sports, health and fitness clubs, employers, hotels, and concierge networks to promote services such as laser eye surgery, cataract care, and lens procedures.

The position includes organising educational evenings, patient information events, and local promotional activity, while working with marketing to maintain consistent messaging. You will record interactions in Salesforce, monitor referral activity and opportunities, and provide reports covering relationship activity, referral trends, and event or partnership returns. As a representative of the clinic, you will maintain a strong understanding of procedures, outcomes, and patient pathways.

About the Employer

Our client is an established private healthcare organisation specialising in ophthalmology, with a reputation for advanced clinical expertise and high standards of patient service. Its services include cataract surgery, corneal transplantation, laser eye surgery, and retina care, supporting patients from the UK and overseas.

The organisation is responding to growing demand for eye care and is exploring further development through private provision and partnerships with NHS trusts. This creates scope for a commercially aware individual to contribute to referral growth, community relationships, and broader awareness of specialist ophthalmic services.

What We Are Looking For

You will bring proven experience in relationship development, sales, or account management, alongside strong interpersonal and communication skills. Experience with a customer relationship management system is essential, with Salesforce or a similar platform preferred.

The role requires excellent organisation, close attention to detail, and the ability to work independently while managing a territory. A full UK driving licence and access to your own vehicle are required. Experience in healthcare, optics, or aesthetics would be advantageous, as would knowledge of referral pathways, particularly within optometry, and involvement in events or local marketing initiatives.

You should be confident, credible, commercially aware, and motivated by growth, with a polished approach suited to a premium healthcare environment.

Who This Role Suits

This opportunity is suited to a self-starting relationship professional who enjoys working in the field, developing trusted connections, and turning conversations into meaningful commercial opportunities. It will appeal to someone seeking autonomy, variety, and the chance to contribute directly to the growth of a specialist healthcare service.

Job Location

The role is based onsite in East Grinstead, West Sussex, with responsibility for developing relationships across the surrounding local area.