Business Relationship Director

Barclays; Coventry; Hybrid; GBP 90,000 - 140,000; Full time

Job summary

Barclays is seeking a Business Relationship Director to build and maintain relationships with SME clients across Leicestershire and Coventry, visiting client premises, in-office, and remotely as part of a hybrid model. The role focuses on delivering tailored banking solutions and managing risks while driving growth and revenue.

You will engage with internal and external stakeholders, lead initiatives, and shape client strategies with access to Barclays’ financing options.

Qualifications

• Experience building and maintaining relationships with banking clients, including face-to-face interactions.
• Strong leadership and influencing abilities across teams and stakeholders.
• Excellent negotiation and communication skills with a commercial mindset.

Responsibilities

• Manage and nurture client relationships to understand financial goals and risk tolerance.
• Research client industry trends and regulatory landscape to inform strategic recommendations.
• Design customised banking solutions from Barclays portfolio to meet client objectives.
• Communicate value propositions and negotiate terms that benefit both client and bank.
• Provide guidance on investment, risk management, and wealth strategies; monitor market trends.

Skills

Relationship management

Leadership

Negotiation

Strategic thinking

Networking

Job description

Job Description

Purpose of the role

To establish and nurture profitable partnerships with both corporate and individual clients. It's the bridge between the bank's offerings and clients' needs, ensuring mutual benefit and long-term success.

Accountabilities

• Management of client relationships to identify the clients financial goals, challenges, and risk tolerance to support the analysis of data obtained from various sources, including the investment portfolio and cash flow, to identify trends, insights, areas for improvement and additional services to support client needs.
• Research and understanding of the client's industry trends, regulatory landscape, and competitive environment to inform strategic recommendations.
• Design of customised solutions that address the client's specific needs and objectives, incorporating a range of products and services from the bank's portfolio.
• Communication of the value proposition of proposed solutions, justification of recommendations, and negotiation of terms that are beneficial for both the client and the bank.
• Provision of guidance to clients to support their financial decisions, offering expert investment advice, risk management and wealth management strategies support, and updates on market trends to ensure a positive and continuous relationship.
• Assessment of financial, legal, and operational risks associated with client relationships, and implementation of measures to minimise potential losses.
• Documentation of all client interactions, transactions, and agreements to ensure transparency and auditability, and communicate findings effectively to support product development, service offerings, and the overall bank strategy.
• Monitoring of client satisfaction, revenue generated, and other relevant metrics to evaluate the effectiveness of relationship management efforts.

Vice President Expectations

• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and elevate breaches of policies/procedures..
• If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others..
• OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

As a Business Relationship Director, you will build and maintain relationships with our SME businesses and bring new business to Barclays. You will be flexible and adaptable with your time, managing your diary effectively. This role will involve understanding the needs of your clients and providing solutions to help them achieve their strategic ambitions, including access to finance. This role offers variety; you will be visiting clients at their premises, working in the office, and working from home each week in accordance with our hybrid working policy.

To be successful as a Business Relationship Director, you must have:

• Experience building and maintaining relationships with banking clients including face to face.
• Experience managing relationships with both internal and external stakeholders.
• Strong leadership and influencing ability.
• Excellent external networking skills.
• Excellent negotiation skills
• Strong commercial awareness
• Diary management and prioritisation.
• Understanding Credit Risk.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills

This role will be based in either Leicester or Coventry covering Leicestershire and Coventry and the wider Midlands