Business Relations Manager

Laing O'Rourke; Bridgwater; Hybrid; GBP 42,000 - 64,000; Full time

Job summary

Laing O'Rourke is seeking a Business Relations Manager to support Select Plant Hire's ongoing presence at Hinkley Point C. You will build strong relationships with customers, contractors and internal teams to identify opportunities and ensure smooth service delivery.

You will connect customer needs with operational delivery, contributing to a positive customer experience and business growth on a high-profile site.

Qualifications

• Strong communication and relationship management skills.
• Proactive, customer-focused approach.
• Commercial awareness and the ability to spot opportunities.
• Experience in construction, infrastructure, plant hire or a related industry is desirable.

Responsibilities

• Build and maintain strong relationships with contractors, customers and internal stakeholders across the project.
• Identify business opportunities and connect customers with the right Select solutions.
• Work closely with Product Leaders to support operational delivery and planning activities.
• Coordinate communication between customers, operational teams and Select Plant Hire.
• Engage with incoming contractors to understand future requirements and ensure accounts, quotations and services are in place ahead of mobilisation.
• Support the development and implementation of plant, tool and training facilities where required.
• Liaise with Procurement and project teams to gain visibility of upcoming contractors and future opportunities.
• Act as a key point of contact for customer queries and issue resolution.
• Monitor customer feedback, market activity and performance trends to identify improvements and opportunities.
• Participate in project forums, management meetings and business reviews.
• Produce regular activity and performance reports.
• Champion continuous improvement, helping to enhance processes, collaboration and the overall customer experience.

Skills

Strong communication

Relationship management

Proactive, customer-focused

Commercial awareness

Job description

Business Relations Manager

Location: Hinkley Point C, Somerset Coast, South West England

About the Role

We're looking for a confident relationship builder to support the continued growth of Select Plant Hire's presence at Hinkley Point C.

AsBusiness Relations Manager, you'll work closely with customers, contractors and internal teams to identify new opportunities, strengthen partnerships and ensure the smooth delivery of our services. You'll be the link between customer needs and operational delivery, helping create a great customer experience while supporting business growth.

What You'll Be Doing

• Build and maintain strong relationships with contractors, customers and internal stakeholders across the project.
• Identify business opportunities and connect customers with the right Select solutions.
• Work closely with Product Leaders to support operational delivery and planning activities.
• Coordinate communication between customers, operational teams and Select Plant Hire.
• Engage with incoming contractors to understand future requirements and ensure accounts, quotations and services are in place ahead of mobilisation.
• Support the development and implementation of plant, tool and training facilities where required.
• Liaise with Procurement and project teams to gain visibility of upcoming contractors and future opportunities.
• Act as a key point of contact for customer queries and issue resolution.
• Monitor customer feedback, market activity and performance trends to identify improvements and opportunities.
• Participate in project forums, management meetings and business reviews.
• Produce regular activity and performance reports.
• Champion continuous improvement, helping to enhance processes, collaboration and the overall customer experience.

What We're Looking For

• Strong communication and relationship management skills.
• A proactive, customer-focused approach.
• Commercial awareness and the ability to spot opportunities.
• Confidence working with a range of stakeholders.
• Experience in construction, infrastructure, plant hire or a related industry is desirable.

About Select Plant Hire

Select Plant Hire is one of the UK's leading suppliers of construction plant, equipment and site services. As part of the Laing O'Rourke Group, Select supports some of the country's largest and most complex infrastructure and construction projects by providing innovative plant solutions, equipment management and operational expertise.

At Hinkley Point C, Select plays a key role in supporting project delivery through the provision of plant, tools, equipment and associated services, helping project teams work safely, efficiently and productively.

About Us

Laing O'Rourke are an international engineering and construction company delivering state-of-the‑art infrastructure and buildings projects for clients in the UK, Middle East and Australia.

Certainty, reliability, quality – this is what our clients want. And at Laing O'Rourke, we have more than 150 years of experience delivering it. Laing O'Rourke's story is one of energy, passion, ambition, people and teamwork. We harness the power of our experience, stretching back over a century and a half to deliver certainty for our clients.

As part of the Disability Confident scheme, we would like to enable access to candidates with long term conditions and disabilities through the ‘Offer an interview scheme'. This supports applicants that meet the essential criteria by offering an interview for the advertised position. Please let us know if you would like to opt in to this scheme and let us know if you require any adjustments for the interview process.

We want to ensure our recruitment process is accessible to all. If you need the application form in an alternative format or you would like to know more about our recruitment process, please email [e-mail]

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Select Laing O'Rourke