Business Readiness & Implementation Senior Manager - Mass Affluent

LLOYDS BANKING GROUP; Leeds; Hybrid; GBP 76,000 - 90,000; Full time

Job summary

Lloyds Banking Group is seeking a Business Readiness & Implementation Senior Manager to lead transformation programs within their Mass Affluent segment. This role will involve working collaboratively with various teams to enhance customer experiences and streamline processes. The successful candidate will be a change management expert with a strong focus on stakeholder engagement and digital enablement.

Benefits

Generous pension contribution of up to 15%

Annual bonus award, subject to Group performance

Free shares from share schemes

30 days’ holiday

Range of wellbeing initiatives

Qualifications

• Experience leading design and execution of transformation programmes.
• Ability to understand and map end-to-end customer journeys.
• Proven track record of engaging stakeholders at various levels.

Responsibilities

• Lead transformation programmes focusing on process simplification.
• Collaborate with cross-functional teams to identify and remove friction.
• Monitor progress, risks, and outcomes against agreed milestones.

Skills

Change Management

Customer Focus

Problem-Solving

Stakeholder Engagement

Digital Enablement

Job description

End date Wednesday 09 July 2025

Salary range £76,194 - £89,640

We support flexible working

Learn more about flexible working.

Agile Working Options Job Share; Hybrid Working

Job description

JOB TITLE: Business Readiness & Implementation Senior Manager - Mass Affluent

LOCATION(S): Hove, Edinburgh or Leeds

HOURS: Full time

WORKING PATTERN: Hybrid, 40% (or two days per week) in one of our office hubs mentioned above



About this opportunity

A Business implementation expert is a proactive, hands-on individual, who is passionate about designing and delivering change that will bring the buiness to the next level. They will have the customer and the colleague at the heart of all they do and ensure any changes are successfully adopted. A natural relationship-builder, they will engage stakeholders at all levels, documenting any potential impacts and agreeing strategies to mitigate issues. They are also able to produce any necessary communication and training products to support either colleagues and/or customers.

What you’ll be doing

• Lead the design and execution of transformation programmes aligned to the UKPB Target Operating Model, focusing on simplification of processes and modernisation of technology platforms;
  
• Ability to understand at each level the E2E Customer & Colleague journey, map these using Group Tools (Figma) and uses these to understand any issues, failure points, sub-optimal
  
• Identifies big Business Problems and delivers improvements that would eradicate them and transform the customer and colleague experience;
  
• Collaborate with cross-functional teams including propositions, customer delivery, and technology to identify and remove friction points in onboarding, servicing, and product delivery
  
• Champion digital enablement and automation, using group strategic tools
  
• Translate strategic goals into actionable workstreams, ensuring alignment with the UKPB Target State
  
• Engage with collaborators across Private Banking, Mass Affluent, and partner platforms to ensure cohesive delivery and adoption of change
  
• Monitor and report on progress, risks, and outcomes, ensuring delivery against agreed milestones and critical metrics.
  
• Takes responsibility for their own and their teams development building a strong team of professionals who are all aligned to the same outcomes.
  

What we’re looking for:

• Change Management: Leading the design and execution of transformation programmes, focusing on process simplification and technology modernization.
  
• Customer and Colleague Focus: Understanding and mapping the end-to-end customer and colleague journey to identify and address issues.
  
• Problem-Solving: Identifying significant business problems and delivering improvements to transform experiences.
  
• Stakeholder Engagement: Engaging with collaborators at all levels, documenting impacts, and agreeing on strategies to mitigate issues.
  
• Digital Enablement and Automation: Championing digital tools and automation to streamline processes and enhance efficiency.
  

About working for us

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
  
• An annual bonus award, subject to Group performance
  
• Share schemes including free shares
  
• Benefits you can adapt to your lifestyle, such as discounted shopping
  
• 30 days’ holiday, with bank holidays on top
  
• A range of wellbeing initiatives and generous parental leave policies
  
• Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more!