Business Readiness & Implementation Senior Manager - Mass Affluent

Lloyds Banking Group; Hove; Hybrid; GBP 76,000 - 90,000; Full time

Job summary

Lloyds Banking Group is looking for a Business Readiness & Implementation Senior Manager to lead transformation programmes. The role involves stakeholder engagement and process improvement to enhance customer experiences. A proactive approach to digital enablement and a strong background in change management are essential for success in this position.

Benefits

Up to 15% pension contribution

Annual bonus based on group performance

Share schemes, including free shares

Flexible benefits like discounts and wellbeing initiatives

30 days holiday plus bank holidays

Parental leave and wellbeing policies

Qualifications

• Experience in Change Management, leading transformation programmes focusing on process and technology.
• Strong understanding of customer and colleague journey mapping.
• Proven problem-solving skills to identify and improve major business issues.

Responsibilities

• Lead the design and execution of transformation programmes aligned to the UKPB Target Operating Model.
• Understand E2E Customer & Colleague journey, map using Group Tools.
• Collaborate with cross-functional teams to remove friction points in onboarding and servicing.

Skills

Change Management

Stakeholder Engagement

Problem-Solving

Digital Enablement

Job description

End Date: Wednesday 09 July 2025

Salary Range: £76,194 - £89,640

We support flexible working – click here for more information on flexible working options

Flexible Working Options: Hybrid Working, Job Share

Job Description Summary:

Job Description:

JOB TITLE: Business Readiness & Implementation Senior Manager - Mass Affluent

LOCATION(S): Hove, Edinburgh or Leeds

HOURS: Full time

WORKING PATTERN: Hybrid, 40% (or two days per week) in one of our office hubs mentioned above

About this opportunity:

A Business implementation expert is a proactive, hands-on individual, passionate about designing and delivering change that will elevate the business. They focus on the customer and colleague experience, ensuring successful adoption of changes. They engage stakeholders at all levels, documenting impacts and strategizing mitigation. They also produce communication and training materials to support colleagues and customers.

What you’ll be doing:

• Lead the design and execution of transformation programmes aligned to the UKPB Target Operating Model, focusing on process simplification and technology modernization.
• Understand the E2E Customer & Colleague journey, map using Group Tools (Figma), identify issues and failure points.
• Identify major Business Problems and implement improvements to transform experiences.
• Collaborate with cross-functional teams to remove friction points in onboarding, servicing, and product delivery.
• Champion digital enablement and automation using group strategic tools.
• Translate strategic goals into actionable workstreams aligned with the UKPB Target State.
• Engage with collaborators across Private Banking, Mass Affluent, and partner platforms for cohesive delivery.
• Monitor and report on progress, risks, and outcomes against milestones and metrics.
• Develop and build a strong team of professionals aligned with shared outcomes.

What we’re looking for:

• Experience in Change Management, leading transformation programmes focusing on process and technology.
• Strong understanding of customer and colleague journey mapping.
• Proven problem-solving skills to identify and improve major business issues.
• Effective stakeholder engagement skills across all levels.
• Experience in digital enablement and automation initiatives.

About working for us:

We aim to be the UK's leading employer in diversity, equity, and inclusion, supporting our customers, colleagues, and communities. We have set ambitious diversity goals, including senior leadership representation and health initiatives.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexible office attendance, location, and working patterns. As a Disability Confident Leader, we guarantee interviews for qualified applicants with disabilities, long-term health, or neurodivergent conditions through the Disability Confident Scheme.

Our benefits include:

• Up to 15% pension contribution
• Annual bonus based on group performance
• Share schemes, including free shares
• Flexible benefits like discounts and wellbeing initiatives
• 30 days holiday plus bank holidays
• Parental leave and wellbeing policies

Join us to make a positive impact, learn, grow, and thrive. Apply today to find out more!

At Lloyds Banking Group, our purpose is to help Britain prosper. Join us to shape the future of financial services, with many opportunities to develop and make a difference.

We prioritize data safety, only requesting sensitive information during formal stages of the hiring process, and explain all data collection transparently.

We are committed to creating an inclusive, diverse workforce where everyone can thrive and contribute.