Business Rates Officer

London Borough of Camden; Camden Town; On-site; GBP 35,000 - 43,000; Full time

Job summary

London Borough of Camden is hiring a Business Rates Officer to manage a large portfolio of Business Rates and BID accounts, ensuring effective billing, recovery, and revenue maximisation. The role requires strong analytical and communication skills and familiarity with IT systems.

An IRRV qualification or relevant experience in business rates is preferred. You will work at 5 Pancras Square, London, with a 36-hour week and permanent contract, attending interviews and handling complex queries from

Qualifications

• Strong analytical, literacy and written communication skills.
• Experience in data handling, IT systems and data protection are essential.
• IRRV qualification or equivalent experience in a business rates environment.

Responsibilities

• Manage a large group of Business Rates and BID levy accounts, ensuring billing and recovery processes are effective.
• Provide responsive customer service and handle correspondence and calls professionally.
• Develop and implement recovery actions, including court proceedings when required.
• Represent the Council at Magistrates Court and High Court hearings, including virtual hearings.

Skills

Analytical skills

Literacy

IT literacy

Education

IRRV qualification

Job description

Starting salary: £38,923

Job Level: Level 3, Zone 1

Work Location: 5 Pancras Square, London, N1C 4AG

Hours per week: 36

Contract type: Permanent

Closing date: Sunday 11th October 2026; 23:55

Interviews: Interviews will take place on Monday 2nd November at our offices in 5PS. This is the only date available for interviews.

Anonymised Application

in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.

About Camden

Camden is listening to everyone, including you.

We’re giving a platform to people inside and outside our community. Because we’re not just home to the UK’s fast-growing economy. We’re home to the most important conversations happening today. And we’re making radical social change a reality, so that nobody gets left behind. Here’s where you can help decide a better future for us all.

What you’ll be doing

As a Business Rates Officer, you’ll be managing a large working group of Business Rates accounts and associated Business Improvement District (BID) Levy accounts. Ensuring the Council delivers an effective billing, collection, and recovery process. You’ll take a customer focused approach to maximising revenue for the organisation, making sure we meet our legal and statutory requirements as well as delivering the ambitions set out in our Camden 2025 plan. You’ll provide a professional and proactive service by responding to a variety of correspondence and taking telephone calls. Alongside this, you’ll identify and develop recovery action against businesses all the way through the recovery process. This will require you to attend and represent the Council at both Magistrates Court and the High Court, including virtual hearings. This role can be challenging, as you’ll be managing a range of queries relating to billing, collection, and recovery. However, you’ll be playing a crucial role in supporting the Council in maximising its resources to deliver the best possible outcomes for our residents.

All About You

To find out more about what it is like to work at Camden, meet some of our people by visitingwww.camdenjobs.co.uk/our-stories.

We’re looking for someone with excellent analytical, literacy, and written communication skills with knowledge of IT applications and software. You’ll be working in a fast-paced environment, with the ability to work flexibly, balancing competing priorities and meeting deadlines. You’ll be able to tactfully deal with a wide range of stakeholders both internally and externally, as well as using problem solving skills and initiative to provide a customer focused support service.

IRRV qualified or previous technical experience gained from having worked in a Business Rates customer focused environment. An understanding of and experience of compliance with data protection/sharing and audit/financial standards.

More broadly, you’ll take the lead in identifying improvements to processes and systems, while effectively working as a team member to deliver our shared purpose.

To view the Job Profile and a list of the requirements in full details please copy and paste the below URL into your browser:

http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11726625/file/document?inline

Working for Camden

We’re ready to welcome your ideas, your views, and your rebellious spirit. Help us redefine our corporate services, and we’ll redefine what a career can be.

At Camden, you’ll receive a host of benefits as well as joining a flexible working employer.

Inclusion and Belonging

At Camden, we want every colleague to feel they belong and can thrive. We welcome applications from all parts of our community, and particularly encourage people from Black, Asian and Other Ethnic Heritage communities, LGBTQ+ people, disabled and neurodiverse people, survivors of domestic abuse, and those from lower socio-economic backgrounds or with care experience. We know that different voices and perspectives make us stronger, and we are committed to providing the support, adjustments and flexibility people need to succeed.

Asking for Adjustments

At Camden, we are committed to making our recruitment process barrier-free and accessible for everyone. If you need us to do something differently during the application, interview or assessment process, just let us know and we will support you. This could include providing information in an alternative format, extra time in assessments, or adjustments for disabled, neurodiverse or long-term health conditions.

Please contact us on 020 7974 6655, at [e-mail] by post to 5 Pancras Square, London, N1C 4AG. We’ll work with you to make sure the process works for you.